Tipping: Tip The Scales In Your Server’s Favor
It’s A Hard Job, But Somebody’s Got To Do It
Let me paint a picture for you. Imagine walking around in a crowded room full of people stuffing their faces. You’re wearing clothes that you would absolutely never choose to wear of your own free will. It’s hot, it’s stuffy, and your hair has been permeated by the unrelenting stench of the deep-fryer and grilled chicken fajitas. You approach a middle-aged-brown-haired woman who is having dinner bought for her by her unpleasant-looking husband. They’re accompanied by three children ranging in age from four to twelve.
You introduce yourself as politely as you know how, and ask if you can get them something to drink. The husband/father is in a bad mood for some inexplicable reason. He is not only ready to tell you what he wants to drink, but also to bark out his food order. This turn of events doesn’t comply with your time-tested routine for food order optimization, but you can’t explain that to a grumpy man. You have to smile and pretend that he knows far more than you do about the subject.
You jot down the adults’ orders as well as those for the two younger children. Then you turn to the oldest child who is, come hell or high water, absolutely determined to order her own food. While you stand and wait for what seems like (and actually is) an eternity, you notice the hostess walking behind you to seat another table. You finish with the table you’re currently at, then go to briefly say hello to your new table. While you are introducing yourself and ruining Christmas (no matter how far off it might be), by explaining that you have to put in another order before you can get to theirs, you hear snapping behind you. The brown-haired woman, visibly frustrated that you’re talking to someone else instead of her, is calling your name. Her increasingly loud voice carries an undertone that seems to say, “How dare you continue speaking to others when I need your attention now?”
As you turn around, she begins to shout that her oldest daughter has changed her mind about what she wants to eat. You pretend like that’s absolutely no inconvenience whatsoever, but you notice that the father is glaring hard at you, as if it were your fault that his daughter changed her mind about what to eat. You hurry to place the orders. It’s taken you so long to get back to your new table that they’re all in a miserable mood as well. You continue to take care of your tables the best you can despite your circumstances. You don’t complain. You don’t make excuses. You just do your best.
When brown-haired lady and her crabby husband finally leave, there’s a scattered food war zone, left behind by the three children, that you’ll have to clean up. Amongst the debris there is a small, rectangular, black, faux-leather “book” waiting to be opened. It’s time to get paid.
Your Financial Well-Being In The Hands Of Strangers
Now imagine being twenty years old with rent, utility bills, and community college fees all due at the end of the month. Your financial well-being (at least for that week) is in the hands of a family that doesn’t know you, doesn’t care about you, and is now long gone. That’s some serious emotional stress. Your fingers tremble as you run your fingers down the opening of the book. Given everything they put you through, did brown-haired lady and crabby husband make it up to you with a decent tip?
As a server, scenarios like this happened to me every day. They happened so often that they literally haunted my dreams, keeping me awake through the night, whittling away even more unforgivingly at my sanity. To add insult to injury, you’d be surprised at the small tips I would find at the bottom of those credit card slips. While everyone loves a meal cooked and served by someone else, we don’t all love ponying up the extra dough for gratuity. I confess I’ve been guilty of this mindset myself. But a year and a half of unexpected serving work forced me to reconsider, and to dig a little deeper when it comes time to square up. I urge you to do the same. I’ve carefully laid out eight guidelines that will help you to arrive at the most appropriate amount to tack onto your tab the next time you go out to eat.
Basic Tips For Tipping And Behaving Like A Decent Human Being
- Yes, you have to. When a server performs adequately, we have a tendency to think “well, that’s what they get paid for.” Did you know that the federal minimum wage for servers is only $2.13 per hour*? The government expects YOU to make up the rest of any given server’s salary.
- Know what’s customary. Fifteen percent.
- Attitude counts. Though cash money is the most important way to tip, it also helps not to be an a-hole. Most servers go out of their way to be extra nice to you. Be a human being, and return the favor.
- Keep irrational blaming to a minimum. Before tipping, take account of the things your server did and didn’t have control over. For instance, the amount of time it took to cook the food, the wait to get a table, menu prices, and things of that nature- none of them are your server’s fault.
- Be aware of your server’s work load. Do your best to scope out the number of tables your server is also taking care of. Use this logic, too, when you come across a server that honestly just seems rude. Having been in their shoes before, I can confidently advise you to always give the benefit of the doubt. There’s a really good chance that there’s something else going on that your server is doing his or her best to keep from affecting you.
- Never touch your server. No tapping on the shoulder, no grabbing of the arm. If you look back on your dining experience and remember that you touched your server, add a few bucks to pay for the dignity you stole.
- Keep track of time. It may seem like just a table to you, but to a server, it’s the gateway to getting rent paid on time. The longer you camp out, the fewer opportunities a server will have to make money.
- Control your kids. I know that’s a harsh one, and personally I love children. But if your server is going to have to wrangle your children, keep them from hurting themselves, and clean up unreasonable messes they’ve made, then I suggest paying your server what you’d pay for an hour of childcare – in addition to your bill.
The bottom line is this: you don’t hear lots of stories of millionaire waiters and waitresses. If they were getting rich off restaurant patrons, then you’d be a server too. We all know that serving is a demanding and usually thankless job, but somebody has to do it. Therefore, I beg you to tip unto others as you’d have them tip unto you.
image: tippingresearch.com
I waitressed for 3 years and can so totally relate to this! I worked with college students, single parents, you name it . . . and our income all depended on tips. I transfered from a NJ restaurant to a PA one . . . I was kind of thrilled that I made 70 cents more in PA (from $2.13 to $2.83)
I only have a few things to add here, if you don’t mind
~ I doubt the brown haired lady would call you by your name. I always got “Miss,” “Ma’am” or “Waitress”!
~ I could be wrong, but I was taught that 18.5% was the new tipping standard . . . I always round up to 20 though
~ I always tip more when I order bar drinks because the server typically has to tip out the bartender.
~ I always tip more when I order something from “all you can eat.” This doesn’t happen often, but when it does, I tip an extra $1 for each refill.
~ If something gets taken off the bill because of something that was not the server’s fault (i.e. overcooked steak), tip based on what the check would have been prior to the item being taken off!
I’m sure I’ll think of more later . . . And I’m sure you will to when you’re working your next shift! Good luck with everything . . . I feel your pain!!
You’re tracking with me! And I especially agree with the bit about tipping according to what the bill would have been before something got taken off. I worked at a restaurant that quite often distributed coupons. I even heard a woman tell her husband “we get to save money on the bill AND the tip!”
Why is it considered harsh to tell parents to control their kids?
See, I think that’s a great question. But you’d be surprised how many people get offended when you even come remotely close to suggesting that they aren’t in control of their children!
Never touch your server. No tapping on the shoulder, no grabbing of the arm. If you look back on your dining experience and remember that you touched your server, add a few bucks to pay for the dignity you stole.
Dignity, something most restaurant patrons aren’t in the least concerned about. Nailed it right on the head, well done.
Thanks!
It’s been a long time since I’ve had to wait tables, but everything you’ve said rings completely true. I have always said that EVERYONE should have to do a stint waiting tables–it makes us more generous people when we’re lucky ebnough to be served.
I would like to add 2 more small things, if you don’t mind.
If you are on a date, pay attention to how your date treats the server. I tell my daughters this, but it applies to men, too.If your date is rude, officious, grabby, or snobby, that’s the last date. It’s not going to get better.
And to church people, especially the Sunday after-church crowd, listen closely: tracts are not tips. I am a church person myself and it pains me to criticize brothers and sisters, but there it is. I have actually heard church people say, “Well, what I’m giving them is worth more than any cash–it’s worth eternal life!” Sure, but the landlord doesn’t take eternal life as a rent payment. He only takes cash. You’re not doing me a favor.
I completely agree. I’ve heard on multiple occasions, “I’ve already given my 10% to Jesus.” Well guess what? I’m not Jesus, and as a Christian myself it makes me feel awful.
“the amount of time it took to cook the food,”
Can be if your server put in the wrong temperature in the computer or wrote it down wrong. It can be such as medium well when the customer ordered medium RARE.
“the wait to get a table,”
YES it does if your server waits too long to come get customer’s orders, waits too long to put in orders, messes up majorly such as putting in orders completely wrong or forgetting to put in orders, how long you wait to get their check once they want it, how long you wait to ring up their check, or anything of that nature. THOSE THINGS DO COUNT AS TO HOW LONG PEOPLE ARE AT THE TABLE AND YOU KNOW THAT IS TRUTH.
“menu prices,”
You can control the wrong prices on our checks by comparing the menu to the check and then getting your manager to fix it.
“and things of that nature- none of them are your server’s fault.”
ALL of those CAN be our server’s fault. THAT IS THE GOD’S TRUTH!! I would say the most common one is the wait for a table, because a lot of servers mess up a lot, which DOES AFFECT how long you wait for a table.
Springs1 recently posted..How to Be a Good Server in a Restaurant
lol
I suppose it’s possible that some of those things COULD be a server’s fault. The point is for us, as decent human beings (right?) to stop assuming that all of those things ARE their fault.
Also, I think you might be looking at my perspective all wrong, in therms of “worrying” about you server’s “financial well being.” Your server’s aren’t panhandling. They’re providing you with a service. You’d pay a repair man to come fix your air conditioning wouldn’t you? Or a mechanic to work on your car? You also ought to pay a person who personally walks to and from a hot kitchen to make sure you never have to leave your seat while you enjoy a meal.
And I completely understand if that’s not a service you would want to pay for. But that’s why God gave us drive-thru windows.
James Reza
“They’re providing you with a service. You’d pay a repair man to come fix your air conditioning wouldn’t you? Or a mechanic to work on your car?”
You have to by **LAW** pay those people, servers you don’t.
“You also ought to pay a person who personally walks to and from a hot kitchen to make sure you never have to leave your seat while you enjoy a meal.”
ONLY if the service is not horrible. Also, what amount depends on the service. Treat me like crap, why should you get much of a tip or tip at all? Treat me well and you will get 20%-25%-30% or maybe even more, but you have to do a good job, be nice, and most importantly at least *TRY* your best rather than be lazy. I have had a LOT of lazy servers.
“I suppose it’s possible that some of those things COULD be a server’s fault. The point is for us, as decent human beings (right?) to stop assuming that all of those things ARE their fault.”
Sometimes you see or they tell you. What I am saying is that when you are waiting to get a table, most customers in general leave when they are finished, therefore, if any type of delays that the server causes, well, that DOES have something to do with how long the current customers at that table are there as well as it does affect other tables too in that if that current table had to send back the completely wrong food due to the server putting in the order wrong, it takes more time for that server if it’s that server to bring out the food, hence see it DOES have something to do with your server if things go wrong IF the customers were going to leave right after they were finished. Also, waiting for the check and waiting to ring it up, I have to say OF COURSE has EVERYTHING to do with how long you wait for a table assuming that the customers will leave immediately following their check being rung up.
Once, for real, we waited 17 minutes to get a check rung up.
Springs1 recently posted..How to Be a Good Server in a Restaurant
http://www.bunrab.com/dailyfeed/dailyfeed_images_feb-07/df07_02-04_baconn.jpg
Springs1 recently posted..How to Be a Good Server in a Restaurant
Looks perfect to me, maybe the bacon slightly more cooked than I usually like, but what’s wrong with that plate?
hahahaha. You seriously made a blog just to blast this article? That is completely ridiculous. Do you have anything else to do with your life?
And what is wrong with the photo you posted? That meal looks amazing.
Use better grammar.
Have you EVER worked in food service? Go do it for awhile. I used to think the same way you did until I worked in the industry for 6 years.
Don’t answer my questions. They’re rhetorical. Oh wait, you have to speak your mind no matter what because you can’t stand to see another point of view.
“Keep track of time. It may seem like just a table to you, but to a server, it’s the gateway to getting rent paid on time. The longer you camp out, the fewer opportunities a server will have to make money.”
While I see your point of view, it’s SELFISH and self- serving. We aren’t there to worry about our server’s money issues, just as you aren’t there to worry about if we are happy or not.
“Most servers go out of their way to be extra nice to you. ”
This is 100% FALSE. Most servers DO NOT SAY THEY ARE SORRY when they mess up. I know, me and my husband got out to eat very often.
Springs1 recently posted..How to Be a Good Server in a Restaurant
“Are you the middle-aged brown-haired woman?”
There’s nothing wrong with thinking of others, even your server, when you go out to eat. What does it hurt you to consider how long you’ve been taking up a table? It seems to me that if you go out a lot, and you always have bad service, maybe you’re doing something to provoke people. After all, all those experiences have one thing in common–you. Maybe if you tried being nicer, you’d get better service.
Kathy
“What does it hurt you to consider how long you’ve been taking up a table?”
Paying for services not provided. Let’s say we order $50 worth of food, finish everything within the first hour and a half and don’t want more refills or anything, HOW is that “FAIR” or “MORALLY RIGHT” to pay someone that didn’t do 3hrs of work if we stay for 3hrs, huh?
“maybe you’re doing something to provoke people.”
NO, we have been to restaurants out of state, out of town, and restaurants we have NEVER been to before. NO, we aren’t doing something to provoke anyone.
“Maybe if you tried being nicer, you’d get better service.”
WE are nicer than they are. We say “Thank you” even when the servers don’t say they are sorry for mistakes.
Springs1 recently posted..How to Be a Good Server in a Restaurant
How is it fair for you (general you) to take up a table for 1.5 hours that the restaurant can’t get money from because you’ve decided to just chill for awhile? Paying customers could be at that table, thus your presence COSTS THEM MONEY. It’s a business, not your damn kitchen.
Sinthe
“How is it fair for you (general you) to take up a table for 1.5 hours that the restaurant can’t get money from because you’ve decided to just chill for awhile? Paying customers could be at that table, thus your presence COSTS THEM MONEY. It’s a business, not your damn kitchen.”
It’s a business that LET’S customers do this, so since it is THEIR service, it’s fair.
Is it considerate, HELL NO!! I don’t take up a table to just chill. I just have a say about the people that do. They have a right to stay there unless the MANAGER OR OWNER makes them leave. If they want to just chit chat for a while, while sipping on their last drinks or just to chit chat, that’s their prerogative.
It’s a business, but if the BUSINESS MANAGERS AND OWNERS LET them, then it’s not up to the server, is it?
Also, taking up a table shouldn’t mean paying ANY MORE if NO MORE SERVICES are RENDERED. THAT IS UNFAIR to pay someone to NOT serve me anymore if I was a customer that sat for an extra hour without wanting anything else. Think about it…. TIPS ARE FOR *************SERVICE***********, it’s not a rental fee for the table and even if there were rental fees, it would go to the RESTAURANT, NOT the server.
Springs1 recently posted..How to Be a Good Server in a Restaurant
You are a hypocrite. In your little blog link, you expect servers to bend over backward to make you feel like the only person there. Then you say here that servers aren’t there to make sure you’re happy. Which way is it? Are they there to wait on your every whim, or are they not there to care about making you happy?
You and your husband need to either start going to fast food places or go dine at high-en establishments where there will be fewer customers simply because of price, the sort of places that have a server for every couple of tables. It’s not reasonable or realistic to expect servers in most places to get to you within 3 minutes of you stepping in the door and then have your drinks to you within another 3 minutes when they have several tables to deal with. Or does that 3-minute rule only apply to you and no one else?
I strongly suggest you go get a job as a server for one month. Just one month. 30 measly calendar days, about 21 work days. I’d like to see if your tune changes. If it does, I’ll admit you’re right. If it doesn’t, then you admit I’m right.
Ellie
“You are a hypocrite. In your little blog link, you expect servers to bend over backward to make you feel like the only person there. Then you say here that servers aren’t there to make sure you’re happy. Which way is it? Are they there to wait on your every whim, or are they not there to care about making you happy?”
Where did I say there job wasn’t to make sure we weren’t happy, huh? I am not understanding where you are getting this from?
“I strongly suggest you go get a job as a server for one month. Just one month. 30 measly calendar days, about 21 work days. I’d like to see if your tune changes. If it does, I’ll admit you’re right. If it doesn’t, then you admit I’m right.”
I will NEVER see things from a different point of view, because I know how it is to be that customer that has problems in their service.
“go dine at high-en establishments where there will be fewer customers simply”
Fine dining we have had some of the WORST service there honestly.
Springs1 recently posted..How to Be a Good Server in a Restaurant
“We aren’t there to worry about our server’s money issues, just as you aren’t there to worry about if we are happy or not.”
Read starting from “just as”.
You wouldn’t refuse to work for one month as a server unless it’s difficult. Take my challenge. A flat-out refusal says that you are too scared to even try. Put your words where your mouth is. If it’s as easy as you say, then so it. For one month.
Funny, every high-end restaurant I’ve been to has had servers kissing my ass.
I really think you need to stick with fast food, specifically drive-thrus.
Ellie
“Funny, every high-end restaurant I’ve been to has had servers kissing my ass.”
Go to BR Prime in Beau Rivage. You will see how the service is horrible. Our bill was almost $300 for just the 2 of us. Go to Carnival De Brazil in IP casino and see how you get overcharged on a drink price, then how the server tells you it’s a misprint.
Springs1 recently posted..How to Be a Good Server in a Restaurant
I learned a lot from this post, great help for me, thank you!
You’re quite welcome!
Springs1
“We aren’t there to worry about our server’s money issues”
Oh hey, I like taking things out of context, too. This article does not only provide tips on tipping, but also tips on behaving like a decent human being. Behaving like a decent human being involves taking the server’s financial well-being into your hands and making sure that they receive well over $2.13 an hour. Isn’t this world already a little too out of place? Are you going to base your server’s survival in such world on whether or not the steak was a little bloody?
“This is 100% FALSE. Most servers DO NOT SAY THEY ARE SORRY when they mess up. I know, me and my husband go out to eat very often.”
I don’t know your place of residence, but wherever it is, RUN. RUN FOR YOUR LIFE. I’ve seen your blog. I’ve seen your debating skills. Please, do NOT allow the mysterious accumulation of bad servers in your county to possess your talent and make themselves the center of the art of your hostility. Also, you’re wrong about “most servers”. “Most servers” include servers scattered across the world, and I doubt that “most servers” are trained in the arts of serving to provide bad service. A couple of consecutive trips to your local restaurant should not discourage you that there are still decent and well-mannered servers out there. You’ll find the right one.
Also, on a side note:
“THOSE THINGS DO COUNT AS TO HOW LONG PEOPLE ARE AT THE TABLE AND YOU KNOW THAT IS TRUTH.”
Please, stop rambling on in all capital letters. It’s enough of a hassle to read your debates in lower case.
You may think you’re right and I’m wrong about the aforementioned topics. And that’s okay, because at least it is I who thinks otherwise.
Running for her life may be a great idea. I can’t remember ever having a server not apologize for messing up. It’s not as if they don’t know their customers are going to pay their bills.
I have, but one of those was the worst server I’ve ever had in my life (lunch shouldn’t have taken 4 whole hours at Friendly’s, and our food was completely room temperature by the time she bought it to us, and the manager not only comp’d our meals, but gave us $60 in gift cards to make it up to us, and it turns out she’d been acting apathetic for a week, and was fired soon after [a friend of ours worked there too]), and the other times were when it was so slammed that the servers were clearly too frazzled to stop for even a moment to apologize, probably to worried they’d be asked to do something else.
But this isn’t the usual case. We also avoid eating out during the busiest times for a reason. Waiting, which is a part of eating out during busy times, is a drag and can make for a bad mood, so we just go earlier or later and it’s more pleasant for us and for the waiter.
This.
I will never have dinner around 5:30-7:30 in a restaurant if I can help it. Not only does it make my life easier, but it makes their lives easier too. Shift changes are usually around 4-ish and the servers are fresh, so friendly servers + friendly me = good meal.
Steve
“Behaving like a decent human being involves taking the server’s financial well-being into your hands and making sure that they receive well over $2.13 an hour.”
ONLY IF THEY *EARN* IT.
“Are you going to base your server’s survival in such world on whether or not the steak was a little bloody?”
I order steaks maybe once in year if that, so this doesn’t count for anything in my service since I hardly EVER eat steaks. Also, 99% of the time the server put in the order correctly, so the steak not being cooked correctly normally is the cook’s fault.
“Also, you’re wrong about “most servers”. “Most servers” include servers scattered across the world, and I doubt that “most servers” are trained in the arts of serving to provide bad service. A couple of consecutive trips to your local restaurant should not discourage you that there are still decent and well-mannered servers out there. You’ll find the right one. ”
I am NOT wrong. I have been to another states even, even fine dining, where the servers sucked and most didn’t apologize for their mistakes either.
YOU are wrong.
Most don’t write orders nor requests down. Most don’t reread their written orders or tickets to compare them to the plate of food for any errors that you don’t have to touch the food to notice the mistakes.
“You may think you’re right and I’m wrong”
I am right, because I have **EXPERIENCED** LOTS of things with service. Do you realize me and my husband have been going out to eat since Nov. 2000 just about every single weekend almost, including holidays sometimes 2-3 times a weekend? Don’t you think we know a lot more than the average person that goes out to eat once every month or two?
Springs1 recently posted..How to Be a Good Server in a Restaurant
Doing their jobs at all earns them the standard minimum wage, at least. This is why I’m against anywhere being allowed to pay less than standard minimum wage. California, Washington, and Portland, Oregon, all require servers be paid at least regular minimum. In other places, tips make up the difference. By federal law, if tips don’t make the week’s pay average out to regular minimum wage, then the employer has to make it up. If this happens often enough, they can get fired. I used to do serving, and wishes we could do away with tips and just be paid a regular wage. And now I don’t know why more states don’t. In California, Washington, and Portland, menu prices are maybe a dime more than in other places.
So let me repeat, Just doing the job earns the servers minimum wage, and you are awful for denying this. It’s the going above and beyond the typical job duties that should earn tips. It’s outrageous that servers should be expected to work to the bone to go above and beyond just to get their basic wage.
You are a spoiled rotten horrible person. Either your husband is as awful as you, or he’s wondering why he married you.
“You are a spoiled rotten horrible person. Either your husband is as awful as you, or he’s wondering why he married you.”
He probably doesn’t let her explode at the servers, which is why she bottles it up and vomits it back out onto the internet.
I’m sure that your attitude has nothing to do with the service that you receive.
Also, considering your internet stardom (seriously people, google the springs1 handle), does it occur to you that you’re not dining at fine dining places? You have an obsession with Ranch dressing and refills. After a while, a server is going to realise that the $4 tip that they might pull from your table just isn’t worth the way you’re treating them. Servers have dignity too.
Horrible person gets horrible service everywhere she goes. Film at 11.
…That’s the funniest comment I’ve read in this entire thread. Trufax.
ZING!
Even I have to applaud this retort.
You keep mentioning that your orders at restaurants are often wrong… maybe you should go to a different restaurant. I don’t think I can ever remember a time that a server brought me the wrong meal. I do remember times servers have come to tell me that it was prepared wrong, but if the places you go are always bringing you food you didn’t order then I very highly recommend you eat at home.
Oh, if Springs1 even bothers to reply to you (in which case, you might consider it a blessing if she happens to miss this), then she’ll just reply about how she’s been to just about every single restaurant that has ever existed for the past two decades and knows better than everyone else about the restaurant business and how it works. With a lot of asterisks and caps lock to boot. Maybe even a “DUHHH”.
I also recommend that she take multiple people’s advice and just eat at home, as a restaurant experience should never be that disappointing and certainly never this enraging. I, however, also don’t think she’ll do it. Masochism can be a hard habit to break, you know.
I think this article is definitely something people should take into consideration. I get pissed when I observe ungrateful customers treating waiters/waitresses like second-class citizens. I don’t know HOW servers put up with it when customers snap their fingers at them to get their attention. Within seconds, I feel my eye twitch, and I’m muttering “Excuse me? I didn’t know that servers were dogs.”
Now, in some places, there are some unapologetically rude wait staff. Outside of the U.S., there’s a restaurant in Paris named “Au Pied de Fouet” that’s known for it’s rude wait staff… and it’s considered part of the charm. I don’t really find rudeness to be charming in any sense of the word, but at least you know what you’re getting into there. Within the U.S., I’m generally a very forgiving and understanding person (mayhap to a fault), so unless you mess up HORRIBLY, HORRIBLY BAD, I still give tips. I don’t think there’s ever been a situation where I didn’t at least give SOMETHING. I may not be there to “worry about the server’s financial issues”, but I do take into consideration that they’re not paid nearly enough for anyone to survive on, and should I be the one in their place I’d at least want something proportionate for my efforts. Also, call me crazy, but I was under the impression that it IS at least partly the responsibility of the server to make sure that the customer is happy during their time at the restaurant. If it’s not, then how would you expect people to continue to patronize your establishment? Now, this isn’t an excuse to be a prima-donna kind of patron, but I do believe in a middle-ground that takes both restaurant staff and patrons to work to be able to reach.
- I always smile and politely wave down my server, and I wait patiently to make eye contact and I don’t get angry if it takes them some time to get around to me if things are busy. I do NOT. EVER. SNAP MY FINGERS AT THEM. I don’t touch them, nor do I shout at them from across a room.
- I do not automatically blame my server if my food order is incorrect. I always give them the benefit of the doubt, because my server is not preparing the food. There are very few times where I can see directly back into the kitchen or can keep an eagle eye on my server to squint and be able to tell that they wrote down my order correctly, and I don’t expect them to remember everything perfectly. They seat hundreds of people a day, and serve the same food to these people every day. What makes me think I’m so special that they perfectly write down and remember everything? They’re human, they make mistakes… and they’re most probably dead on their feet by the time I waltz into the restaurant and sit my happy butt down. As long as they make a visible effort to be kind and attentive, they will get a tip. If they DO go the extra mile and make me feel like I’m the only customer in the world, best believe they’ll get a MASSIVE tip.
- I DO blame my server for having a bad attitude and being lazy. They don’t have to be Happy McSmiles and bouncing off the walls with energy, but I can tell when certain things are unnecessary or could have been avoided. For example, don’t take your anger out on me because the other table that you’re serving has 3 badass kids and overly-lenient parents. I hate bad kids (and bad parenting) in public myself, but I don’t deserve to take the heat for someone else’s error. I also don’t want to sit forever waiting for someone to take my order/bring my food/give me a check if my server decided that talking to their friends in a corner was more important than doing their job. If you’re waiting tables, it’s really busy, or if there’s something wrong at the register… that’s all fine. Gossiping with a co-worker? Flirting? Being obviously unwilling to do the job you’re paid to do? No, that’s NOT fine. They’ll still get a tip, but it’ll be the minimum.
- I do linger after a meal… sometimes for hours, this I’ll definitely admit. I do NOT linger if the restaurant is obviously busy and there is a wait line out the door, as that’s just rude. If not, I don’t really feel like I should be obligated to be rushed out of the door until I’ve paid my bill and I’m good and ready to leave.
I don’t assume I know the ins and outs of what it means to work or be served in a restaurant, because there’s always things I just don’t know. I have a good friend who is a chef who tells me all about how much trouble it is when people get ridiculously picky about their meals in a busy restaurant. I have had multiple friends who have been hostesses, waitresses/waiters who have told me their horror stories. I’ve of course had people complain to me about poor restaurant service where they’ve had to take things to the manager. All in all, this just goes to show to me that there’s always another side to the story. This article is in favor of the server, obviously. Hey, maybe this should be one part in series of articles: this one should be from the POV of the server, and then another can be from the POV of the patron, and another from the POV of the chef… and of course, one should be from the POV of the bartender. You KNOW there are some interesting stories from that end!
If you linger, even if it’s slow, pay for it. Even when it’s slow, the waiter or waitress still has to wait on you and refill your drinks and check on you.
I remember one night a friend and I went out to get coffee and dessert and lingered a few hours. We still had coffee refills. We left $20 as a tip on a $6-tab. It was a slow night, but she deserved it, and she was so stunned it took her a minute to pick her jaw up and say thanks.
Ellie
“We left $20 as a tip on a $6-tab. It was a slow night, but she deserved it, and she was so stunned it took her a minute to pick her jaw up and say thanks.”
She was stunned, because the tip was higher than the bill. When do most people actually tip like that unless they are drunk or something, huh?
Most people don’t give over a 100% tip.
“If you linger, even if it’s slow, pay for it. Even when it’s slow, the waiter or waitress still has to wait on you and refill your drinks and check on you.”
I was only talking about the people that did NOT get waited on any longer. For example, we have asked for the check and I was finishing my last bar drink, many of times servers won’t come by at all after you have paid, that’s it. I also am talking about people that don’t want anything else as well during the extra time they stay. I mean, if they aren’t wanting anymore service, why should they pay for something they aren’t receiving?
Springs1 recently posted..How to Be a Good Server in a Restaurant
BECAUSE WE WERE THERE FOR HOURS, you twit!! She was still refilling our coffee and getting us cream and sugar, stopping by to make sure we had everything we needed, etc.!! She waited on us, so we paid her for it. You are so goddamned selfish!
When you linger, you are hogging up a table that someone else who will pay could use. I’m glad more and more restaurants are putting limits on how long people can linger without ordering anything. You should pay solely for using someone else’s space. You’re also using up space that the restaurant could use to make money.
Ellie
“BECAUSE WE WERE THERE FOR HOURS, you twit!! She was still refilling our coffee and getting us cream and sugar, stopping by to make sure we had everything we needed, etc.!! She waited on us, so we paid her for it. You are so goddamned selfish!”
You are only thinking about the server, what about YOUR MONEY? You are being selfish towards servers just thinking about their money, but not your own.
“When you linger, you are hogging up a table that someone else who will pay could use. I’m glad more and more restaurants are putting limits on how long people can linger without ordering anything. You should pay solely for using someone else’s space. You’re also using up space that the restaurant could use to make money.”
There are no “RENTAL FEES” IDIOT and they would go to the **RESTAURANT*, NOT THE SERVERS IDIOT!!
There are only rental fees for rooms to rent in restaurants for private parties. We have done those before, which one was for our rehearsal dinner. We had to pay the RESTAURANT a fee for the room rental.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Ellie
“BECAUSE WE WERE THERE FOR HOURS,”
So that means you should pay over what your bill is worth so the server can make more than the restaurant? That’s ABSURD!!
Springs1 recently posted..How to Be a Good Server in a Restaurant
Sharon-Ann Gladden
“I do not automatically blame my server if my food order is incorrect. I always give them the benefit of the doubt, because my server is not preparing the food. There are very few times where I can see directly back into the kitchen or can keep an eagle eye on my server to squint and be able to tell that they wrote down my order correctly, and I don’t expect them to remember everything perfectly. They seat hundreds of people a day, and serve the same food to these people every day. What makes me think I’m so special that they perfectly write down and remember everything? They’re human, they make mistakes…”
I don’t assume. If I know I know by the appearance of my food. If MY SERVER brought my food out and I can tell WITHOUT ********TOUCHING******* ANYTHING, that is 100 ZILLION PERCENT MY SERVER’S FAULT!! If it ‘s not certain like a pickle under a bun or a steak undercooked, unless my server admits they put in the order wrong, I will NOT take off the tip for that AT ALL!
So when you say “EAGLE EYE”, well I feel they have HOPEFULLY wrote down my order, so they don’t *******EVER******************** HAVE TO as you said “REMEMBER” ANYTHING!!
So when you said “perfectly remember everything” , well there’ s NO remembering if you REREAD the order, IS THERE??? Well, I am waiting???
Sure, once in a while, even *I* have missed things I have written down on grocery lists for example. I am talking about the LAZY servers though that will NOT REREAD the orders. I had a waitress once that said “So what did you order” when *SHE* brought out the food and it was OUR waitress. Seriously, “So what did you order” should NOT be asked since she did write down, like DUHH, that was lazy. THOSE servers are the ones that I HATE AND DESPISE!!
They should be writing down everything. If they didn’t write it down perfectly, well did they *TRY* like ***REPEATING*** the order to the customer?
Seriously, do you know ANYTHING about how to serve?
I ONLY give the benefit of the doubt if it’s something not obvious to the eyes that they didn’t have to *TOUCH* anything to notice the mistake if they brought out the food that is, UNLESS my server actually admits(YES, we HAVE had servers admit they put in the order wrong) they put in the order wrong.
You said you don’t expect them to remember everything perfectly. I don’t expect them to too either, I expect them to ****TRY***** to *****REREAD THEIR WRITTEN ORDER and COMPARE IT TO THE PLATE OF FOOD FOR ANY ERRORS THAT DON’T HAVE TO BE TOUCHED TO NOTICE THE MISTAKES OR MISTAKE.
“I have a good friend who is a chef who tells me all about how much trouble it is when people get ridiculously picky about their meals in a busy restaurant. ”
That chef is a LAZY and SELFISH chef to say that. Anyone that complains about MORE WORK is selfish and VERY UNCARING about others.
It’s not “trouble” if you are getting paid, is it?
You have a job, appreciate you have one.
“They’re human, they make mistakes”
Yes, but do they **TRY** their best? Did they ***WRITE DOWN *********ALL*********** REQUESTS TO TRY TO REMEMBER THEM? If not, then don’t aren’t trying their best, so that’s not mistakes if they mess up those things, that’s *********PURE LAZINESS*********** to the ALL and THEN SOME!!!
I have more lazy servers than ones that are hard workers. The hard workers are VERY RARE. It’s sad, it really is.
“they’re most probably dead on their feet by the time I waltz into the restaurant and sit my happy butt down.”
WHO CARES IF THEY DON’T CARE ABOUT YOU? Seriously, CARING SHOULD ALWAYS BE A TWO-WAY STREET!! if they don’t care about you much, why should you care about their tip much? What goes around, comes around. My husband and I have left over 30% tips to stiffs, so it’s up to the ***SERVER** to treat us the way it’s supposed to go by at least *TRYING* your best.
Springs1 recently posted..How to Be a Good Server in a Restaurant
“I don’t assume. If I know I know by the appearance of my food. If MY SERVER brought my food out and I can tell WITHOUT ********TOUCHING******* ANYTHING, that is 100 ZILLION PERCENT MY SERVER’S FAULT!!”
… so, are you saying that just by looking at your plate, you can absolutely 100% of the time tell that it is your server’s fault? On one hand, I can understand being able to surmise this if you ordered salad, and what arrives instead is a plate full of pasta. On the other… I can’t help but feel as though you’re so bitter due to the amount of times you’ve encountered poor food service (which seems to be astronomical; I kind of am wondering where you’re dining to have such repetitively horrible dining experiences) that even the slightest idea that a server may not be as much to blame as a patron initially assumes they would be, it sets you off. It may not be what you mean, but this is what I’m getting from your comments, so if I am wrong, then I apologize. I didn’t read this article and automatically think that ALL servers are blameless angels, but I DID think it was a good way to get people to stop and think about a few things we may not consider if we don’t stop to look beyond our view as a patron.
“So when you said “perfectly remember everything” , well there’ s NO remembering if you REREAD the order, IS THERE??? Well, I am waiting???”
Actually, there is at least some short-term memory involved in even retaining what was written down, so I’d assume there would be some cognitive ability at work when it comes to these things. I’m actually hoping that the author of this piece can provide some first-hand insight as to the procedures of taking down an order. It’s known that yes, they should always write orders down (all the servers I’ve encountered that have not taken to writing down my order have repeated them perfectly back to me, and were so amazing that I actually didn’t even think they were human sometimes), but I now am curious about the method to the madness, and would greatly appreciate an opinion from someone who has been on the inside.
“I had a waitress once that said “So what did you order” when *SHE* brought out the food and it was OUR waitress.”
If she seemed airheaded and half-hearted through the entire dining experience, then I could understand being upset. That falls in line with what I would consider as unacceptable. However, if she happened to be so busy in a heavy dinner rush with other tables that the lines of “who ordered what” started blending together, or if there was a problem with the information entered into the system and she needed to re-confirm… well, that changes things a little bit. I don’t know the details of this particular instance you brought up, so I cannot say for sure how much blame is reasonable and how much of it would not be.
“That chef is a LAZY and SELFISH chef to say that. Anyone that complains about MORE WORK is selfish and VERY UNCARING about others.”
While I definitely wouldn’t call my friend the Bodhisattva of Compassion, I find it ironic that you’d call a chef selfish and uncaring for complaining about the tedium that can definitely ensue behind the kitchen doors when you yourself have said in a previous comment that you aren’t at a restaurant to “worry about the server’s financial issues”. I actually find that to be a pretty cold statement when it comes to someone who is working to make ends meet in an honest establishment. No one is telling you that you have to single-handedly pay the next three months of their rent, but to not even “worry” about the fact that these people work ridiculous hours to bring you food for something as little as $2.13? Yes, especially in this crumbling economy people should be (and mostly are) grateful that they have a job… and I’m definitely not saying that the person I know is ungrateful for being the head chef in an extremely popular restaurant simply because he gets tired every once in awhile and needs to vent. However, just as they should be grateful that they have a job, it is our job as the patron to be grateful that someone is making an effort to “personally walk to and from a hot kitchen to make sure you never have to leave your seat while you enjoy a meal”. I’m always aware that going out to eat is a privilege, and I could always be my own chef, waitress, and server in my own home at no extra cost. I don’t know of many servers out there that could consider their brand of labor a kind of privilege considering the types of things and people they are forced to deal with day in and day out.
Caring should always be a two-way street, but sometimes it does take a bigger person to care even when it seems like it’s a one way street. This does NOT mean “well, I got crappy service, but I’ll leave a 30% tip anyway out of the goodness of my heart”, but it does mean trying your best to take as many avenues into consideration as possible and not let anger cloud every situation. But I do know that this is definitely easier said than done.
Sharon-Ann Gladden
“… so, are you saying that just by looking at your plate, you can absolutely 100% of the time tell that it is your server’s fault? On one hand, I can understand being able to surmise this if you ordered salad, and what arrives instead is a plate full of pasta. On the other… I can’t help but feel as though you’re so bitter due to the amount of times you’ve encountered poor food service (which seems to be astronomical; I kind of am wondering where you’re dining to have such repetitively horrible dining experiences) that even the slightest idea that a server may not be as much to blame as a patron initially assumes they would be, it sets you off. It may not be what you mean, but this is what I’m getting from your comments, so if I am wrong, then I apologize. ”
Yes, you are wrong. I am talking about ANY mistake that you don’t have to *TOUCH* the food to notice the problem WHEN *YOUR SERVER* BRINGS OUT YOUR FOOD.
I have had fries overdone(dark brown when asked for them lightly cooked, even said the word YELLOW) from OUR server. I have had bacon that you could notice without touching the food it wasn’t crispy MANY of times before when I ordered it EXTRA CRISPY. I have had TOO MANY TIMES more than I could EVER, EVER, count, CONDIMENTS forgotten or not the amount I asked for in the container brought out to me wrong or even bottles of condiments forgotten. We have had WHOLE side dishes forgotten, wrong side dishes brought out, wrong entrées brought out by our OWN servers. We have had servers ADMITTED putting in orders wrong or it rung up wrong on the bill. We have had wrong food from other servers that didn’t take the order due to them not comparing the ticket to the food when the order was put in correctly(assuming so since at times there’s been 3 or more DUH mistakes on the plate that at times the plate didn’t even hit our table and we NOTICED IT ON THE TRAY. We have had dumb, LAZY servers before deliver food from a tray jack off a tray to not the correct table, meaning the kitchen staff did the order correctly, the server put in the order correctly, but the STUPID LAZY IDIOTS didn’t bother to REREAD the order (WE SAW) BEFORE THEY HANDED US THE FOOD AT OUR TABLE!! I mean how much time(literally 2-5 seconds to tell, OK, table 7 had the fried shrimp w/fries(that’s what my husband was given, YET, he ordered crawfish au gratin w/baked potato.), I mean, it’s not that difficult or that time consuming to at least *TRY* your *VERY BEST* to GET the order at least DUH correct, seriously, DUH a baked potato isn’t fries and crawfish isn’t shrimp since it wasn’t even fried even. Seriously, today most servers are TOO LAZY to do the job, but then want that good tip at the end.
“However, if she happened to be so busy in a heavy dinner rush with other tables that the lines of “who ordered what” started blending together, or if there was a problem with the information entered into the system and she needed to re-confirm… well, that changes things a little bit. I don’t know the details of this particular instance you brought up, so I cannot say for sure how much blame is reasonable and how much of it would not be.”
NO, there’s no excuse. If YOU TOOK THE ORDER, YOU REPEAT the order SLOWLY to the customer, NOT FAST WHEN YOU ARE *TAKING* the order. The waitress asked “So what did you order” when the plates were on the tray 25-30 minutes LATER AFTER taking the order. NO EXCUSE FOR THAT, NONE!!
The computer information means NOTHING. A SMART server goes by their *********WRITTEN ORDER*********. The reason why I am saying this, a waiter once in 2003 or 2004, actually admitted “I PRESSED THE WRONG BUTTON” to MY FACE. See, he probably most likely WROTE down the order correctly, even ordering some condiments with it and when he brought it out, none of the condiments were with the item as well as it was completely wrong. I ordered bbq chicken nachos and OUR WAITER tried to serve us quesadillas with NONE of the bbq sauce or ranch I asked for even. That’s the LAZY UNCARING IDIOTS THAT SERVE US AT TIMES!!
NO server that takes the customer’s order should EVER go by their tickets. They should go by what they WROTE DOWN is the most ACCURATE, DUHHH!!
“, I find it ironic that you’d call a chef selfish and uncaring for complaining about the tedium that can definitely ensue behind the kitchen doors when you yourself have said in a previous comment that you aren’t at a restaurant to “worry about the server’s financial issues”.”
WHY the chef is making a wage regardless of the service he provides, so him complaining about more work is being LAZY as all hell.
It’s not our job to worry about their little $2.13/hr. It’s their job to serve us. If they provide good service, they shall receive the appropriate tip, depending on how good. If it exceeds my expectations 30% or over, but many don’t do so. MOST are so lazy and don’t give a care.
““personally walk to and from a hot kitchen to make sure you never have to leave your seat while you enjoy a meal”. ”
I would say the vast majority of servers don’t truly care. They try to do the LEAST amount of work. I can’t tell you how many times I have had lazy, UNCARING servers.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Please, nobody take out of context what I was trying to say with this article. I’m certainly not trying to tell anyone to empty out their wallets regardless of how the service was. I’m simply trying to raise a little awareness about some things that a lot of people don’t think about when they’re out to eat. Believe me, I was a restaurant CUSTOMER for twenty-plus years before I became a server.
Yes, I agree that people should be thankful that they have a job. Servers get paid $2.13 per hour for doing theirs.
It’s not fair to say that the vast majority of servers are lazy and uncaring. That’s a harsh, cutting generalization that’s hard for me not to take personally. Servers know that their money is going to come from their customers. They’re not stupid. Therefore, the most selfish of servers should provide the best service.
Please, try to be rational. I worked my tail off as a server and barely scraped by. It’s a hard job. I completely understand your point of view, I’ve had bad service before, too.
By the way, I saw that you wrote an article about how to be a good server in a restaurant. How long were you a server?
James Reza
“Servers know that their money is going to come from their customers. They’re not stupid.”
Then WHY don’t most *TRY* their BEST, huh?
“I worked my tail off as a server and barely scraped by. ”
Did you truly try your best at ALL things? For example, no servers today seem to compare the menu prices to the check prices. We have had overcharges with the wrong prices. The servers could notice this and get their manager to fix it BEFORE they hand us the problem.
Did you write down ALL requests? I have never seen a server EVER do that and they truly should, honestly.
“How long were you a server?”
I wasn’t ever a server, I was counter help from 1998-2002 about 2yrs worth off and on. I know more than most servers because we eat out so often. I have been eating out with husband since Nov. 2000 just about every weekend since then. You wouldn’t believe the things I have LEARNED through being a customer and KNOWING the menu BETTER than the servers as well as some managers even.
Springs1 recently posted..How to Be a Good Server in a Restaurant
I looked up some other things she wrote. She worked in a donut shop and says that’s the same thing as working in a restaurant.
Where are you dining? Seriously, I’m asking this so I know to never, ever visit these establishments that have caused you such duress to come barraging in on this article with what seems like the fury of a thousand suns. I have had some less than stellar restaurant experiences, but never so much to the point that I’ve ever been this irate. If I ever found myself this completely dissatisfied with food service as a whole, I’d give up eating out for the sake of my blood pressure and sanity and only eat at home where at least I know what I prepare will be exactly to my liking because, of course, I’ve prepared it. Hell, I’d save a lot of money in the long run, too. No more worrying about paying tips to possibly ungrateful waiters/waitresses! But what I see more often are patrons that are too self-concerned to give a crap about anything or anyone outside of themselves, which only serves to make a bad situation worse. Far too many people come into establishments on a high-horse, complain about each and every little thing, don’t even try to be pleasant, and then expect this to somehow improve the general atmosphere of the restaurant and the staff. This really… boggles my mind. Serving can be a primarily thankless job. Yes, they have a job. Yes, they are grateful that they have one so they have a chance of making ends meet. But just as you shouldn’t be expected to put up with extraordinarily sloppy service, servers shouldn’t be expected to deal unflinchingly with ridiculously ill-tempered patrons that automatically come with the assumption that most servers are lazy, incompetent, and uncaring of the people that they are serving. I don’t even know the person who wrote this article, but I can’t help but to be offended a bit on his behalf as he seems to be someone who busted his ass to make sure that patrons were happy despite the fact that he’d much rather have been doing a different job that paid a helluva lot better. This is just me, but unless I’m down on some RIDICULOUSLY hard times, $2.13 is not nearly enough to pay me in place of the dignity I’d be losing each and every day I came into work and knew what I could be facing. Customers have the distinct potential to be a most unforgiving crowd.
On fries being overdone or bacon not being crispy – Do you realize that your server is not the one cooking the food? Unless you are visiting an establishment where the servers double as chefs, in which case I stand corrected. But just because the food is brought out by your server doesn’t mean that they have always been the cause of the error. Sometimes, yes they can be at fault if they’ve completely forgotten to put an order in and have given you something totally wrong. But please keep in mind that behind the kitchen doors is a whole nother world of people preparing thousands of dishes a day. Going back to my “lazy, selfish and uncaring” chef friend, his complaint most of the time is the fact that meticulously custom orders are responsible for slowing down the entire kitchen staff. You may say, “So what, not my problem”, but it could be the cause of some other patron’s problem who ALSO wants their meal out on time and in a certain fashion and doesn’t take into consideration that it may take longer for the kitchen to process the order. Or what if it’s you that has to wait longer than you think you should be waiting for your food because of a back up in the kitchen? I don’t know of a patron who has decided to storm to a kitchen and ream out the chef for a wrongly prepared order… eh, probably because they can’t really do that without getting into major trouble. But a server they may seem as dispensable and convenient to blame on default. This does not mean that someone should never dare ask for their steak medium-well when the default is well done on the menu, or asking for mashed potatoes instead of seasoned vegetables as a side is a crime. But this DOES mean that far too many patrons don’t take that kind of thing into consideration before they blow their gaskets at their food order taking too long to come out, or something being missing or not exactly right.
I’d also like to know how long you have been a server, and what you’ve learned from being on the other side of the fence in the food industry. I admit that I didn’t stop to take into consideration that you may be so angry because you’ve been in a server’s shoes just like the author of this article himself.
Sharon-Ann Gladden
“Where are you dining? Seriously, I’m asking this so I know to never, ever visit these establishments that have caused you such duress to come barraging in on this article with what seems like the fury of a thousand suns.”
Just about any kind of restaurant, even fine dining has given us bad experiences. I would say just about all chain restaurants(Applebee’s, Chili’s, Outback, Red Lobster, Longhorn, Lonestar, Logan’s, Denny’s, IHOP, Bennigan’s, Texas Roadhouse, Santa Fe Cattle Co., etc., local restaurants, and fine dining – BR Prime in Beau Rivage Casino where out bill was close to $300(includes one bottle of wine that was around $90), Carneval De Brazil in IP casino,a restaurant that has closed down called Chops Bistro and Martini Bar, etc.
“But just as you shouldn’t be expected to put up with extraordinarily sloppy service, servers shouldn’t be expected to deal unflinchingly with ridiculously ill-tempered patrons that automatically come with the assumption that most servers are lazy, incompetent, and uncaring of the people that they are serving.”
While I agree 100% that you shouldn’t be mean to your server at all, I come into the assumption due to my experiences that it’s RARE to have servers that try their best that actually *CARE* about you.
“On fries being overdone or bacon not being crispy – Do you realize that your server is not the one cooking the food? Unless you are visiting an establishment where the servers double as chefs, in which case I stand corrected. But just because the food is brought out by your server doesn’t mean that they have always been the cause of the error.”
So you are saying servers are BLIND and are ILLITERATE that they can’t compare their written order to the plates of food for mistakes that they can tell WITHOUT TOUCHING ANYTHING? Did you happen to ****READ**** what I said about mistakes not having to be touched to notice them, huh? Obviously, you didn’t.
I didn’t say it always means, I said if it’s something the customer doesn’t have to touch the food to notice it’s wrong, so could have THEIR SERVER if their server brought out their food. Even another server if the order was put in correctly can compare the ticket to the food *******************BEFORE********************* they leave the kitchen with a DUH mistake.
http://www.bunrab.com/dailyfeed/dailyfeed_images_feb-07/df07_02-04_baconn.jpg
In this ABOVE picture, you can CLEARLY SEE the bacon is crispy, LIKE DUHHHHH, THIS IS COMMON SENSE. WHY don’t you have any when it comes to things like this?
In the picture BELOW, it’s OBVIOUS the bacon is SOGGY and NOT CRISPY AT ALL. You can’t tell this for real?????
http://4.bp.blogspot.com/_vv2IGE5obwk/RwVi-0hZziI/AAAAAAAABjc/m6bP-Te_wJE/s320/IMG_8338.jpg
Fries overdone:
http://4.bp.blogspot.com/_DzuAhw_RcXU/TAyZ38A67EI/AAAAAAAAALo/R6zLKIKy1do/s1600/DSC_0006.JPG
DUHH, they are kind of brown on some of them.
Fries not OVERDONE, YELLOW:
http://www.orthogonalthought.com/blog/wp-content/uploads/2010/02/dsc_6087_550.jpg
WHY do I have to explain this to ANYONE, HUH?
If my server brings out the first plate of fries when I ordered them not overdone, don’t you think they could have noticed it wasn’t correct********BEFORE********** LEAVING THE KITCHEN since NONE of these issues in THESE situations had ANY FOOD OR ANYTHING COVERING them up?
There’s no difference in these errors than a wrong side dish, BOTH issues are DUHHHH mistakes that can be noticed WITHOUT TOUCHING THE FOOD!! WHY DO I HAVE TO EXPLAIN THIS TO YOU? Seriously, WHY is it not common sense in your eyes?
“his complaint most of the time is the fact that meticulously custom orders are responsible for slowing down the entire kitchen staff. You may say, “So what, not my problem”, but it could be the cause of some other patron’s problem who ALSO wants their meal out on time and in a certain fashion and doesn’t take into consideration that it may take longer for the kitchen to process the order. Or what if it’s you that has to wait longer than you think you should be waiting for your food because of a back up in the kitchen? ”
The thing is, the chef is ONLY **CARING** about the happiness of the customers that don’t order food with modifications, WHAT about US, are we chopped liver? Our feelings should matter too, not just the ones that order “AS IS” exactly from the menu.
Also, the other people in the restaurant that don’t modify their order aren’t considering our feelings, are they? They like their food that way. Also, what about if that same person chit chats with the server we have BEFORE going to put in my order or going to get a refill or my check, aren’t they doing the SAME THING???? DELAYING THE SERVICE is my point. There are other ways that service gets delayed such as some customers ask for separate checks and we normally hardly have ever did that. Just to say, modifications aren’t the only things that slow service down is my point. The customers that want 20 separate checks aren’t considering our feelings or time, why should we consider theirs?
The customers that don’t do those things and order “AS IS”, well that’s what they want for their money, so WHY can’t *WE* have what *WE* want for our money even if our takes longer?
It’s kind of like being in line at the store when someone has 70 items, we have 30. Our time is just as important as the person that has 70 items even if I have to wait longer for them. Let’s say the person with 70 items asks for price check and has to get the pennies in their purse or takes forever to pay with a check or card issues, while it sucks waiting, we ALL have to SHARE the world. We can’t CUT just because our basket has less items.
Do you understand what I am getting at? The chef should be concerned with ALL customers, not just the ones that have no modifications.
If I couldn’t modify anything, I would NEVER go out to eat EVER!!
“But this DOES mean that far too many patrons don’t take that kind of thing into consideration before they blow their gaskets at their food order taking too long to come out, or something being missing or not exactly right.”
Too long, sometimes you know that you see your server not putting in your order and going to take another order BEFORE going to put in the food order. Putting in the order wrong you know as well. I only take off if I KNOW, NOT if I don’t know.
Missing things if it’s our server bringing out our food and it’s not something that is covered up, it’s ALWAYS our server’s fault. I am not counting if the customer didn’t order it, then obviously, the item isn’t missing, is it?
If it’s not exactly right, is it a DUH mistake or one that I have to TOUCH my food or sift through my food to find the problem?
“I’d also like to know how long you have been a server, and what you’ve learned from being on the other side of the fence in the food industry. I admit that I didn’t stop to take into consideration that you may be so angry because you’ve been in a server’s shoes just like the author of this article himself.”
I haven’t ever. I have done something NOT the same at all, but similar. I worked at a donut shop/diner as counter help which we served not just donuts, we served burgers, biscuits, sandwiches, chicken tenders, kastle burgers, etc. I didn’t learn that much from being there honestly, because it’s not a regular restaurant. I learned some stuff, but mostly from just eating out very often.
My husband and I have been eating out just about every single weekend ALMOST 2-3 times a weekend, counting some holidays and vacation days since Nov. 2000.
You just wouldn’t believe all the things we have been through, the good and the bad.
I have had times where I knew menus better than the managers and servers even where I had to show on the menu where something was, even times when it was my first time there even.
We have had a lot of bad severs. Servers that just give you the food, but don’t LOOK at the food BEFORE bringing it to you for DUH errors. At Outback, I asked my fries to be yellow not brown, not overdone, OUR waitress brings them out, even my husband agreed they were very dark even. The uncaring, lazy waitress said “I put in the order correctly.” I mean, I noticed it within LITERALLY 2-3 SECONDS, that’s right, SECONDS. The second batch when they brought them to me were very yellow as I asked. I have ordered fries there before that even and not had to send them back before. STUPID servers that don’t give a care that don’t realize DUHH “I AM NOT BLIND AND CAN READ MY WRITTEN ORDER.” THAT’S THE THING THAT PISSES ME OFF THE ***NO EFFORT***!! When they start putting in the effort, then I will most likely start seeing better service, but most are too lazy to verify FRIES of all things it’s FRIES, ONE GLANCE at the fries with the written order is all it would have taken to have known to ******LEAVE OR NOT LEAVE WITH THE FRIES FROM THE KITCHEN TO OUR TABLE!!**
I am tired of the lazy and uncaring servers. Good servers are REALLY hard to find today. They do exists, but it’s not very common. I honestly learned more from being a customer than serving customers even if it was only a donut shop/diner counter help job. When YOU have your food wrong, you see what you see and how your server could have caught those things BEFORE than handed them to you since they were OBVIOUS that you don’t have to touch anything to notice it’s wrong.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Sharon-Ann Gladden
http://www.bunrab.com/dailyfeed/dailyfeed_images_feb-07/df07_02-04_baconn.jpg
In this ABOVE picture, you can CLEARLY SEE the bacon is crispy, LIKE DUHHHHH, THIS IS COMMON SENSE. WHY don’t you have any when it comes to things like this?
In the picture BELOW, it’s OBVIOUS the bacon is SOGGY and NOT CRISPY AT ALL. You can’t tell this for real?????
http://4.bp.blogspot.com/_vv2IGE5obwk/RwVi-0hZziI/AAAAAAAABjc/m6bP-Te_wJE/s320/IMG_8338.jpg
Fries overdone:
http://4.bp.blogspot.com/_DzuAhw_RcXU/TAyZ38A67EI/AAAAAAAAALo/R6zLKIKy1do/s1600/DSC_0006.JPG
DUHH, they are kind of brown on some of them.
Fries not OVERDONE, YELLOW:
http://www.orthogonalthought.com/blog/wp-content/uploads/2010/02/dsc_6087_550.jpg
WHY do I have to explain this to ANYONE, HUH?
If my server brings out the first plate of fries when I ordered them not overdone, don’t you think they could have noticed it wasn’t correct********BEFORE********** LEAVING THE KITCHEN since NONE of these issues in THESE situations had ANY FOOD OR ANYTHING COVERING them up?
There’s no difference in these errors than a wrong side dish, BOTH issues are DUHHHH mistakes that can be noticed WITHOUT TOUCHING THE FOOD!! WHY DO I HAVE TO EXPLAIN THIS TO YOU? Seriously, WHY is it not common sense in your eyes?
Springs1 recently posted..How to Be a Good Server in a Restaurant
Sharon-Ann Gladden
http://www.bunrab.com/dailyfeed/dailyfeed_images_feb-07/df07_02-04_baconn.jpg
In this ABOVE picture, you can CLEARLY SEE the bacon is crispy, LIKE DUHHHHH, THIS IS COMMON SENSE. WHY don’t you have any when it comes to things like this?
Springs1 recently posted..How to Be a Good Server in a Restaurant
Sharon-Ann Gladden
In the picture BELOW, it’s OBVIOUS the bacon is SOGGY and NOT CRISPY AT ALL. You can’t tell this for real?????
http://4.bp.blogspot.com/_vv2IGE5obwk/RwVi-0hZziI/AAAAAAAABjc/m6bP-Te_wJE/s320/IMG_8338.jpg
Springs1 recently posted..How to Be a Good Server in a Restaurant
Sharon-Ann Gladden
Fries overdone:
http://4.bp.blogspot.com/_DzuAhw_RcXU/TAyZ38A67EI/AAAAAAAAALo/R6zLKIKy1do/s1600/DSC_0006.JPG
DUHH, they are kind of brown on some of them.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Sharon-Ann Gladden
Fries not OVERDONE, YELLOW:
http://www.orthogonalthought.com/blog/wp-content/uploads/2010/02/dsc_6087_550.jpg
WHY do I have to explain this to ANYONE, HUH?
If my server brings out the first plate of fries when I ordered them not overdone, don’t you think they could have noticed it wasn’t correct********BEFORE********** LEAVING THE KITCHEN since NONE of these issues in THESE situations had ANY FOOD OR ANYTHING COVERING them up?
There’s no difference in these errors than a wrong side dish, BOTH issues are DUHHHH mistakes that can be noticed WITHOUT TOUCHING THE FOOD!! WHY DO I HAVE TO EXPLAIN THIS TO YOU? Seriously, WHY is it not common sense in your eyes?
Springs1 recently posted..How to Be a Good Server in a Restaurant
Springs, where did the bad server touch you? The only reason I can think of for you to have such vitriol that’s lasted for years if is a server actually hurt you in some way.
Either that, or you’ve got anger issues and need therapy.
If you’re so damned certain that almost every server is a lazy piece of trash who wills crew things up, then why do you keep going out, especially as often as you claim? It’s not rational. There’s something wrong with you if you keep going to places, on purpose, that you know are going to upset you.
I’m not saying this to be snarky, but there’s something not right in your head, and I urge you to seek therapy. This has gone on for years, and seems to be your purpose in life now, to complain about and insult servers, and to do it with so much anger.
We’re not hearing the whole story, and regardless of the whole story, you reactions to servers falls far outside the broad range of normal.
“For example, no servers today seem to compare the menu prices to the check prices. We have had overcharges with the wrong prices. The servers could notice this and get their manager to fix it BEFORE they hand us the problem.”
That’s because servers today don’t have to reference the menu in order to find out the prices on things – the majority of restaurants are computerized, and are (most likely, in the cases of chains like Olive Garden, Applebees, etc.) linked together on a network, where prices are changed by the head office on a whim. It’s NOT the server’s fault they didn’t memorize every. single. menu item price and notice an insignificant change on the receipt, when they can be handling god knows how many tickets per day.
That would be the customer’s responsibility to make sure the prices they were charged are correct. If a customer notices that they weren’t charged for their drinks, I would expect said customer to point it out. The same with if something rang up incorrectly, the same as if it were at the store – would you blame a cashier (who has nothing to do with pricing) for something ringing up incorrectly? No? It’s the same with the servers. They have no control over how the computer prices things, just like cashiers.
I bet you wouldn’t last a day working as a waitress.
lolwhat
“That’s because servers today don’t have to reference the menu in order to find out the prices on things – the majority of restaurants are computerized, and are (most likely, in the cases of chains like Olive Garden, Applebees, etc.) linked together on a network, where prices are changed by the head office on a whim.”
The computer has ZERO to do with *YOU*, MY SERVER NOT NOTICING THE ISSUE ON THE CHECK ********BEFORE************* YOU BRING IT TO ME AND GET IT FIXED FROM YOUR MANAGER!!
Tell me if you can’t notice the difference between $16.99 and $17.29?
There’s a ONE, there’s a SIX, there’s a NINE, there’s a NINE. The other price has a ONE, a SEVEN, a TWO and a NINE. Do those numbers MATCH YOU IDIOT STUPID LAZY ASS UNCARING EXCUSE FOR A HUMAN BEING?
By law or even as a customer YOURSELF even, you go by the ***ADVERTISED PRICES ONLY** when you buy something. WE DON’T ORDER FROM A COMPUTER SCREEN TO GIVE A CARE WHAT THE PRICE IS IN THE COMPUTER.
This is where the server comes in. They should be comparing the MENU PRICES with the CHECK PRICES listed on the check.
So if a table has 7 items, 2 are cokes that aren’t on the menu(most restaurants don’t list soft drink or tea prices in general). You should be comparing the other 5 items if they are listed on the menu. If you find numbers that don’t match, you bring the situation up to your manager to fix it ***WITHOUT*** INVOLVING the customer EVER!! The customer shouldn’t have to baby-sit you on what *YOUR* JOB is to **********CHARGE********** the customer correctly.
A lot of restaurants have to-go menus you can keep on you at ALL TIMES to compare the check to, so YES YOU DO HAVE ACCESS TO THE MENUS.
If your restaurant doesn’t have to-go menus or internet menus that you could keep on you, you can always go to the hostess’s stand to get a menu to compare the prices.
YES YOU DO HAVE ACCESS TO THE MENUS. THE ONLY PRICE THAT COUNTS BY LAW IS THE ONE OF THE MENU WHERE WE **********ORDER********** FROM!!
“It’s NOT the server’s fault they didn’t memorize every. single. menu item price”
I NEVER SAID *******ANYTHING******* about “MEMORIZING” did I? I said just as WE DO, COMPARE THE CHECK PRICES TO THE MENU PRICES. NO MEMORIZING NEEDED IDIOT!! Plus, it IS the server’s fault if they don’t memorize something that’s called being lazy and uncaring about their job as well as their customers. I don’t expect them to memorize prices. I expect them to do a (((((((((((((((COMPARISON OF THE MENU PRICES TO THE CHECK PRICES))))))))))))))!!
“notice an insignificant change on the receipt, when they can be handling god knows how many tickets per day.”
It’s insignificant to you, because it’s ****NOT YOUR MONEY****, that’s why you feel that way you selfish ASSHOLE!! WHAT AN UNCARING EXCUSE FOR A HUMAN BEING THAT YOU DON’T CARE ABOUT THE CUSTOMER’S MONEY, JUST YOURS!!
“That would be the customer’s responsibility to make sure the prices they were charged are correct.”
Let me ask you something:
WHO IS BEING **************PAID********************** HERE, is it the customer or ***THE SERVER************?
That means WE DON’T DO SQUAT!! YOU ARE RESPONSIBLE FOR ***SERVING**** THE CHECK CORRECTLY IDIOT!!
The ONLY thing you aren’t responsible for on the check is the TAXES since the GOVERNMENT regulates that. EVERYTHING ELSE IS YOUR RESPONSIBILITY TO NOTICE, NOT THE CUSTOMER’S RESPONSIBILITY!!
So you are saying we should have to BABY-SIT YOUR LAZY, UNCARING ASS to make sure **YOU** didn’t HAND US NUMBERS WRONG ON A CHECK? YOU’VE GOT TO BE KIDDING ME!!
We aren’t supposed to have to do SQUAT!! We are not there to make sure each price *YOU* CHARGED us is correct. YOU AREN’T PAYING US TO DO THAT, ***WE*** ARE PAYING************YOU************* TO DO THAT!!
We aren’t supposed to have to grab a menu and compare each price. We are the CUSTOMERS, NOT the people getting paid here to do ANYTHING!!
So we should have to not trust that our server *CARES* about our money and think our server is SO SELFISH they only think about *THEIR* money ONLY?
“If a customer notices that they weren’t charged for their drinks, I would expect said customer to point it out.”
WHY? We NEVER point it out, we just tip higher. It’s not OUR RESPONSIBILITY to BABY-SIT YOUR ASSES on YOUR MISTAKES TO PUNISH OUR TIME FOR YOUR MESS UPS!!
We don’t get charge LOTS of times for soft drinks. LOTS of servers do this on purpose to get a higher tip and some managers even let their servers do this.
Why should you expect a customer to take up their OWN TIME to PAY HIGHER? HELL FUCK NO!! If I have to do that, your tip won’t be anything. I will STIFF you if I have to punish MYSELF to make our check higher. ARE YOU NUTS?
We have enough of the overcharges much less tell you about any undercharges. It doesn’t matter if someone is undercharged $2.99 or overcharged $2.99, the WAIT is STILL EXACTLY THE SAME. Therefore, a COMP should be given for such a MAJOR MISTAKE to punish the customer’s time for this. I mean seriously, you really think people are going to sit there and wait to get the check fixed? Some crazy people maybe, but we NEVER. A number of times we have had other things besides soft drinks, but it’s mostly soft drinks that aren’t on the bill on PURPOSE. Even when it was by accident, we aren’t going to punish our time for you. We will give you a higher tip and you may never realize it, so it’s a WIN, WIN. If I tell you about it, you rering it up, you should be giving us a comp for punishing our time like that. If you do realize it afterwards, so what, that’s YOUR PROBLEM just as you don’t care about the customer’s money. YOU ARE SELFISH that you aren’t willing to compare the menu prices to the check prices, so WHY do you feel the customers should be telling you when they aren’t charged for something, huh? Caring goes both ways.
“The same with if something rang up incorrectly,”
If you rang in something incorrectly was it an undercharge or an overcharge? If it was an overcharge, I will say something, but not an undercharge. I am not going to make my service bad to have a longer wait to leave for you. If you don’t remember, you may not even know ever anyways. Even if you do, take it out of the tip we give you then if you have to pay for it. You don’t care about us, we don’t care about you.
“the same as if it were at the store – would you blame a cashier (who has nothing to do with pricing) for something ringing up incorrectly? No? It’s the same with the servers. They have no control over how the computer prices things, just like cashiers.”
Stores are 100 BILLION PERCENT DIFFERENT!!
The cashiers would have to go to each physical shelf so even if they would make tips, it could take a half an hour to get on person’s buggie’s prices whereas if someone at a restaurant had 10 items on their check let’s say, a comparison of the menu prices to the check would literally take maybe a minute to a minute and a half, at the most 2 minutes.
The fact that cashiers aren’t working for the customer to make money so it’s NOT the same.
Kind of like we have had wrong prices at Taco Bell and at Long John Silvers, both are fast food restaurants. I don’t blame those cashiers because they aren’t making a tip to compare the menu board to the price on the computer screen. They are solely working on pay from the restaurant, NOT from the customer, so WHY should they *CARE* if they overcharge us considering their tip isn’t on the line since it’s not a tip they are making?
Taco bell the burritos on the menu board that I ordered were $1.29, but the price rung up as $1.49. Technically, that cashier could have noticed it, but would I blame her, HELL NO, because she isn’t working for ME for money, she is working SOLELY on money from Taco Bell, so WHY should she care about my money?
So my point is, NO it’s NOT ANYWHERE NEAR THE SAME. One person makes tips, the other doesn’t. At stores, even if they made tips, it would take 20-30-40 minutes to go to all the shelves such as in Super Walmart how big that store is. It would be too long even if they would make tips. Servers though it doesn’t even take 5 minutes even, EVEN if it was a party of 15, I am willing to bet I could do that in under 5 minutes, possibly 3, because some prices aren’t on the menus(A LOT of restaurants don’t lists ALL prices, especially a lot of bar drinks aren’t at some restaurants) and some are repetitive that they would have it 2 or 3 times such as if all 10 people added a salad or soup to their entrée. So it wouldn’t be as time consuming as you think and the fact that we are expecting our server to *CARE* about our money if they want *US* to *CARE* about **THEIR** MONEY.
Also, all the times I was overcharged it was ALWAYS with JUST my husband, which means, ONLY TWO PEOPLE, I have literally timed how long once we had ordered a bunch of items separately even that were like probably around 5 or 6 items to check, it literally took UNDER a MINUTE to compare the prices on the menu to the check. There was NEVER any memorizing of anything. HOW do you think **WE** KNOW the price? It’s because we did a comparison of the menu to the check, so shouldn’t that mean if WE could do it, YOU COULD TOO? DUUHHHHHHHHHH!! LAZY ASS, UNCARING IDIOT!!
“I bet you wouldn’t last a day working as a waitress.”
I bet you mess up a lot. I would be a good, CARING waitress, because I know how to do the job BETTER than you would and I am not lazy or uncaring like you are.
You are an idiot to say memorizing. You are an idiot to not understand that if the customer can notice a price wrong, so can OUR SERVER, DUHHHHH!! STUPID IDIOT YOU ARE!!
Springs1 recently posted..How to Be a Good Server in a Restaurant
Springs1 -
“The computer has ZERO to do with *YOU*”
First, I’m not your server.
Second, it has everything to do with a server not noticing a mistake or error on a receipt. No server in the entire US has the entire menu memorized, or would notice one item being incorrect. The reason a manager is there is for when you, the customer, has a complaint. Not for the server to run to with every little problem – that’s just asking to get fired. Managers have better shit to do than nitpick everything for the customer, without the customer calling him to attention.
“Do those numbers MATCH YOU IDIOT STUPID LAZY ASS UNCARING EXCUSE FOR A HUMAN BEING?”
Unless it’s a special, no server is even going to look over the prices on your check, except to make sure that the items there are being rung up (i.e.: to make sure they rung up an app. instead of an entree). They’re not going to waste time nitpicking with the menu in one hand and the computer in the other, making sure every single number is correct.
There’s absolutely no reason or excuse for you to suddenly start slinging insults at me. I didn’t do this to you. I never called you an idiot, an asshole, lazy, stupid, or any of the number of things you’re suddenly calling me. You really need to get over yourself, and get yourself to a therapist before you have an aneurism or a heart attack.
“YES YOU DO HAVE ACCESS TO THE MENUS.”
Haha, wow, I think you repeated this at least 5 times in your tantrum. Again, I’m not your server. Also, I never said they didn’t have access to any menus.
“It’s insignificant to you, because it’s ****NOT YOUR MONEY****, that’s why you feel that way you selfish ASSHOLE!! WHAT AN UNCARING EXCUSE FOR A HUMAN BEING THAT YOU DON’T CARE ABOUT THE CUSTOMER’S MONEY, JUST YOURS!!”
Once again with the name calling. What is wrong with you? I never called you a nasty name. Your mother would shove soap in your mouth if she could see the way you treat other people.
And once again, I’m not your server. Or maybe you’ll understand it like this: I’M ****NOT**** YOUUUURRRRRR ********************((((((((((((((((((((((((((((SERVER)))))))))))))))))))))))))))))********************************!
I’m sorry, did I get the dialect right? ): I’m still learning.
Were I a server, I would care, but I would not pay attention to the numbers that the computer prints out, because I would assume that the all-knowing computer gods from home office would know what the prices are.
““I bet you wouldn’t last a day working as a waitress.”
I bet you mess up a lot. I would be a good, CARING waitress, because I know how to do the job BETTER than you would and I am not lazy or uncaring like you are.”
I’m sorry, what part of ‘I’m not your server’ did you not understand? I’m also not a waitress, but I would be a much better one that you would ever be. You’d be crying in the back room in five seconds.
“DUHHHHH!!”
This is what you look like when you say that:
http://www.youtube.com/watch?v=fWkxvIaKsFU
lolwhat
“No server in the entire US has the entire menu memorized”
Again, talking about memorizing. I am NOT SAYING TO MEMORIZE ANYTHING IDIOT!! READ!!
“or would notice one item being incorrect.”
That’s my server’s job to notice this since that’s the person I am *PAYING* to make sure I am being charged correctly.
“The reason a manager is there is for when you, the customer, has a complaint. Not for the server to run to with every little problem – that’s just asking to get fired. Managers have better shit to do than nitpick everything for the customer, without the customer calling him to attention.”
NO, the manager doesn’t hand us our check, so HOW can you fault them for something they **************NEVER************** SAW?
How could a server get fired for ***PREVENTING*** BAD SERVICE, huh?
Managers are there to fix problems that are presented. The customers aren’t there to have to present them. It should be the server to take charge of noticing issues so they DON’T get to the customer’s table.
If I were a server, I’d compare the menu prices to the check and let’s say I’d find a wrong price, I would take it to my manager, they’d fix it and then BAM, I get to hand the customer their check CORRECTLY and they don’t get the problem, never knowing about the issue since I took care of it BEFORE they got their last item even, WELL BEFORE they asked for the check. So they never had a time issue of me making them wait to get their check and never had to compare the prices to the menu.
Also, servers can take their OWN MONEY out of their OWN POCKET to fix the problem you know. It doesn’t have to go to the manager. You can take for a 30 cent overcharge let’s say 35 cents to cover the extra taxes( I figured it out, it would be around 32 cents, not 35, but might be easier to just give a nickle more instead of 2 pennies more). You don’t have to make a manager fix this is my point.
“no server is even going to look over the prices on your check, except to make sure that the items there are being rung up (i.e.: to make sure they rung up an app. instead of an entree).”
That’s because they are lazy and uncaring. I know I would.
“They’re not going to waste time nitpicking with the menu in one hand and the computer in the other, making sure every single number is correct.”
Again, you stupidly mention the computer. I am talking about comparing the *********CHECK**********, the PHYSICAL PIECE OF PAPER( NOT AT THE ACTUAL COMPUTER TERMINAL) to the ***********MENU************!! I am NOT talking about the computer. You can get the price fixed from the manager or you can take your own money, it’s up to you.
I know you aren’t a server, I am referring to if you were one.
“Also, I never said they didn’t have access to any menus.”
READ AND WEEP:
“That’s because servers today don’t have to reference the menu in order to find out the prices on things – the majority of restaurants are computerized, ”
They have access to the menus, therefore, they HAVE to and SHOULD USE them since the price on the menu( THE ADVERTISED PRICE) is the ONLY PRICE that COUNTS LEGALLY!!
“Were I a server, I would care, but I would not pay attention to the numbers that the computer prints out, because I would assume that the all-knowing computer gods from home office would know what the prices are.”
That’s not caring IDIOT!
People are smarter than computers, did you know that? Also, you do realize when you are a customer, even at a store, you go by the price on the shelf or what’s on the ad or on a fast food restaurant menu, correct? You would then say “Yes, that is true.” Well, then WHY would you go by a computer price when you would be charging a customer then if you were a server knowing that the computer price is NOT the price that you go by when you are a customer, huh? Think about it…..
Springs1 recently posted..How to Be a Good Server in a Restaurant
“Again, talking about memorizing. I am NOT SAYING TO MEMORIZE ANYTHING IDIOT!! READ!!”
Before you call someone an idiot, you should probably actually read what they wrote. In it’s entirety. It only serves to make you look like the idiot when you don’t.
The only reason any server would notice a price difference is if they had the menu memorized – it doesn’t matter that you didn’t mention memorizing, I never once said you mentioned it. NO server, ever, anywhere, is going to sit there for 5 minutes to check over your ticket/receipt/check/wtfever so you can have a conniption fit about how slow they are going, to compare the prices a computer prints out to the prices on the menu.
You’re an idiot if you think it’s worth the server’s time to do that, and that you have no personal responsibility in ensuring that the prices YOU are being charged are correct. It’s not the server’s fault if the computer fucks up – and if the server fixes it immediately (which I have no doubt that a server would do, unless you’re acting exactly like you’re acting right now), then there’s no bad service going on. Period. End of sentence.
You’re expecting something that will never, ever happen, in a million years, just for your special snowflake, stuck up, disrespectful, spoiled rotten self.
“That’s my server’s job to notice this since that’s the person I am *PAYING* to make sure I am being charged correctly.”
No. You’re paying them to: take your order, bring you drinks and food, and refill your drinks. That’s pretty much it. They’re not there to wait on you hand-and-foot, they’re not there to kiss your sickly ass, they’re not there for anything beyond what being a server entails.
They are not the ones who programmed the computers they’re using, or the cash register, or whatever system they’re using. It’s not the server’s fault that the system they are using is fucked up. It’s also not the manager’s fault, unless they’re the one that puts the prices into the machine/computer.
“NO, the manager doesn’t hand us our check, so HOW can you fault them for something they **************NEVER************** SAW?”
To quote you: “IDIOT!! READ!!”
I never said it was the managers fault. I said, they have better things to do than waste their time nitpicking shit when the customer has not requested their attention.
“How could a server get fired for ***PREVENTING*** BAD SERVICE, huh?”
It’s not preventing bad service to have a server go to a manager with every check to make sure you, you precious little snowflake, you, are not overcharged $.25. It would only be considered bad service, to start with, if the server said, “I’m not fixing your receipt,” after you pointed out a mistake.
You think that a little mistake is the bad service. No, bad service starts when/if a business/server/wtfever tells you, “No, I’m not going to fix that.” Which I highly doubt has ever happened to you in regards to an error on a check. Though I not-so-secretly hope that you’ve been thrown out without being refunded thanks to your wonderful personality.
“Managers are there to fix problems that are presented.”
Problems are not presented until the customer presents them.
How is anyone supposed to know there’s a problem until a customer points it out?
“If I were a server, I’d compare the menu prices to the check ”
WTF would you be doing looking at a menu? You’re supposed to be serving people! Get the fuck out to the tables!
“let’s say I’d find a wrong price, I would take it to my manager”
Their answer would be, “Did someone complain about it? No? Then fuck it.” I highly doubt the manager-on-duty at a place like Chilis or Applebees has the ability to change the price in the computer.
“Also, servers can take their OWN MONEY out of their OWN POCKET to fix the problem you know. It doesn’t have to go to the manager. You can take for a 30 cent overcharge let’s say 35 cents to cover the extra taxes( I figured it out, it would be around 32 cents, not 35, but might be easier to just give a nickle more instead of 2 pennies more). You don’t have to make a manager fix this is my point.”
First off, what the fuck are you talking about? There should never, ever be a point in time where the server should have to take any money out of their pocket for a shitty customer. Second, I never said a manager had to be involved to fix a price error, you did.
“That’s because they are lazy and uncaring. I know I would.”
You’re fired.
“Again, you stupidly mention the computer. I am talking about comparing the *********CHECK**********, the PHYSICAL PIECE OF PAPER( NOT AT THE ACTUAL COMPUTER TERMINAL) to the ***********MENU************!! I am NOT talking about the computer. You can get the price fixed from the manager or you can take your own money, it’s up to you.”
And… the check and the listing of the check in the computer are different… how? It’s the same exact thing. Except that the paper ticket is for you, and the electronic ticket is for the restaurant.
“I know you aren’t a server, I am referring to if you were one.”
Oh, so this IS how you treat servers when you’re dining! No wonder you get treated like shit! Because you, oh genius one, treat them like shit! You need to go take some courses on simple human decency before you go out into public again, and maybe you’ll actually get a good experience for once.
“READ AND WEEP:
“That’s because servers today don’t have to reference the menu in order to find out the prices on things – the majority of restaurants are computerized, ””
I’m sorry? What am I supposed to be weeping about? Nothing in that sentence you quoted says anything about servers not having access to menus, like you’re suggesting I said.
“That’s not caring IDIOT!”
As if you’d know what caring is.
“you do realize when you are a customer, even at a store, you go by the price on the shelf”
No, that’s not a law. That’s just a misconception. Some stores have a policy of allowing you to have it for that price, out of the goodness of their greedy little hearts, but it’s not mandatory. If it was, Rite-Aid would have given me that $15 bottle of vitamins for $10 like the shelf said it was, even though they mis-shelved it.
“Well, then WHY would you go by a computer price when you would be charging a customer then if you were a server knowing that the computer price is NOT the price that you go by when you are a customer, huh? Think about it…..”
I’m sorry, is this written in English? I have no idea what you’re trying to ask. I assume you’re trying to say, that they’re incorrectly pricing it in the computer on purpose, when the menus say something different. But, there’s a thing called human error, which also happens to have an effect on computers because, believe it or not, computers are made and programmed by… humans. Who sometimes make mistakes, and generally when those mistakes are pointed out, they are then fixed.
But unless a server is not doing their job (by sitting on their lazy ass reading the menu), the only person who will find out about it is a customer, whose check will then be kindly fixed by a friendly server, and that server will let the manager know, who will tell head office, and eventually – it will come full circle and be fixed.
But customers being assholes about something that’s easily fixed and just simple human error make something easily solved much more difficult.
Oh, hey! Congrats! You got through this post without saying “DUHHHHHH!!!”
lolwhat
“The only reason any server would notice a price difference is if they had the menu memorized”
NO, the only reasons is if they did remember it by memory or they actually took the **EFFORT** into comparing the menu to the check.
“it doesn’t matter that you didn’t mention memorizing, I never once said you mentioned it.”
Then WHY do you KEEP ON MENTIONING memorizing when I am NOT REFERRING to that at ALL, NOT ONE BIT!!
I WOULD NEVER EXPECT A SERVER TO MEMORIZE PRICES, EVER, EVER, EVER!!
“NO server, ever, anywhere, is going to sit there for 5 minutes to check over your ticket/receipt/check/wtfever so you can have a conniption fit about how slow they are going, to compare the prices a computer prints out to the prices on the menu.”
That’s because they are UNCARING SELFISH AND LAZY ASSHOLES!! You can do it if you choose, it’s YOUR CHOICE as a server. It wouldn’t be 5 minutes anyways. Go ahead try it by timing it, you will see it doesn’t take NO FIVE MINUTES unless you are in a party of like 30 or 40 or some extremely unusual large group that would be RARE such as maybe in private parties that are in a rental room.
“You’re an idiot if you think it’s worth the server’s time to do that, and that you have no personal responsibility in ensuring that the prices YOU are being charged are correct.”
IT is, it’s called a ********TIP**********, IDIOT!! They are getting ***PAID*** to do this.
“It’s not the server’s fault if the computer fucks up ”
AGAIN, THIS HAS ***********NOTHING************* TO DO WITH A COMPUTER FUCKING UP!!
It has to do with the ********SERVER********* FUCKING UP GIVING WRONG NUMBERS ON A CHECK TO THE CUSTOMER, IDIOT!!
If I hand you a piece of paper with $4.99 and $2.99, but the correct prices are $1.99 and $3.99, don’t you think I would be at fault for handing you the wrong numbers? LIKE DUHHHH, YOU ARE STUPID, STUPID, STUPID AND VERY UNCARING about anyone else’s money, just your own.
The computer has NOTHING to do with *ME* handing you wrong numbers on a sheet of paper, does it?
I can either get a manager to fix it or take my own money out of my own pocket to fix it so the customer WON’T GET THIS ISSUE AT THEIR TABLE!!
You are so stupid to mention the computer fucking up when we don’t get a computer at our table, we get a PIECE OF PAPER CALLED A CHECK. So it would be a HUMAN BEING that would fuck up bringing it to us wrong.
If the manager or another server would bring us our check, it would be the person’s fault that brought it to us, NOT a MACHINE that isn’t at our table IDIOT!! USE NEED COMMON SENSE, because you don’t have ANY TO SPEAK OF!!
We don’t have computer terminals at our tables for the computer to fuck up at our table IDIOT!!
“– and if the server fixes it immediately (which I have no doubt that a server would do, unless you’re acting exactly like you’re acting right now), then there’s no bad service going on. Period. End of sentence.”
YES THERE IS, it’s called *******THE CUSTOMER HAD TO FIND THE PROBLEM INSTEAD OF THE LAZY ASS SERVER FINDING THE PROBLEM, THEN MORE OF A DELAY IN LEAVING****!! Once we waited 10 MINUTES to get a check fixed for a 30 cent overcharge. You think the manager is not busy doing other things that they can just fix it immediately? Not all the time they can.
IT IS BAD SERVICE when the CUSTOMER KNOWS MORE ABOUT THE MENU THAN THE SERVER DOES!!!
It’s bad service when the *CUSTOMER* has do the job of the server.
It’s not our job to point out problems like that, that the server can control.
“You’re expecting something that will never, ever happen, in a million years, just for your special snowflake, stuck up, disrespectful, spoiled rotten self.”
That’s because most people are selfish and lazy.
“No. You’re paying them to: take your order, bring you drinks and food, and refill your drinks. That’s pretty much it. They’re not there to wait on you hand-and-foot, they’re not there to kiss your sickly ass, they’re not there for anything beyond what being a server entails.”
They are there to BILL YOU CORRECTLY. THAT IS A HUGE PART OF THE SERVICE. We have stiffed waiting too long for the bill and to get rung up. Once we waited 17 minutes to leave with getting the bill, then finally getting it rung up. Do you think that the bill doesn’t count, just the food and drinks?
Seriously, you are NAIVE to think the way you think. Service is about also YOUR CHECK. NOT JUST THE FOOD AND DRINKS IDIOT!!
NO, I am paying them to do a HELL of A LOT more than just those things such as compare the written orders to the food, if it’s another server, compare the ticket to the food, bring me my check in a timely manner, not assume things, ring up my check in a timely fashion, to charge me correctly, to check on me during my visit, etc.
“They are not the ones who programmed the computers they’re using, or the cash register, or whatever system they’re using. It’s not the server’s fault that the system they are using is fucked up. It’s also not the manager’s fault, unless they’re the one that puts the prices into the machine/computer.”
Again, the COMPUTER WAS NOT AT MY TABLE TO BE ABLE TO NOTICE THAT $16.99 wasn’t $17.29, which is one of the overcharges we had on the baby back ribs at Outback. It’s the LAST PERSON WHO HANDS YOU THE BILL IS THE PERSON AT FAULT. The computer is NOT giving me a piece of paper with numbers on it. A REAL LIVE PERSON CAN READ THOSE NUMBERS BEFORE HANDING IT TO ME RIGHT OR WRONG.
The manager can be at fault if *THEY* hand us our check. The manager putting in the prices or not has NOTHING WHAT-SO-EVER to do with the *CUSTOMER* getting this wrong price at their table.
See, if i were the server, I’d notice it wasn’t correct well before the customers even got the ribs, would have gotten the manager to fix it while waiting on their food even, so then when check time came, the customers would have NEVER GOTTEN OVERCHARGED. SEE, it has NOTHING to do with the computer. It has EVERYTHING to do with SELF-RESPONSIBILITY for what you BRING to the customer’s table for things you can notice yourself like that since this isn’t food that you’d have to touch like a steak undercooked. This is NUMBERS, a 6yr old can do this, why can’t you?
I would not let the customer get the overcharge and it wouldn’t have anything to do with a computer. It would have to do with me being caring and not lazy. I would have not made the customers get the issue nor would have they had to compare the menu prices to their check considering they would be paying me and I wouldn’t be paying them to do that.
“I said, they have better things to do than waste their time nitpicking shit when the customer has not requested their attention.”
I got thanked once for showing a manager an issue that corporate had changed the prices in the computer from the manager herself. So NO, not all managers are selfish assholes and lazy like you are.
“It’s not preventing bad service to have a server go to a manager with every check to make sure you, you precious little snowflake, you, are not overcharged $.25. It would only be considered bad service, to start with, if the server said, “I’m not fixing your receipt,” after you pointed out a mistake.”
It wouldn’t be every check unless the price wasn’t fixed and ONLY if that item was ordered obviously IDIOT!!
NO, the service is bad when the customer has to BABY-SIT the server due to their UNCARING AND BEING LAZY ON THE JOB by not trying to find this themselves.
” You think that a little mistake is the bad service.”
That’s your OPINION it’s little. ANY OVERCHARGE IS A HUGE MISTAKE IN MY EYES SINCE IT HAS TO DO WITH MY MONEY!!!
“Problems are not presented until the customer presents them.
How is anyone supposed to know there’s a problem until a customer points it out?”
IDIOT, it’s called *******THE SERVER NOTICES IT IDIOT***********DUHHH!! It’s called TRYING to find the problems IDIOT!!
“WTF would you be doing looking at a menu? You’re supposed to be serving people! Get the fuck out to the tables!”
Getting them a CORRECT CHECK IS A PART OF *****SERVING******* THEM THEIR CORRECT CHECK IDIOT!! THAT’S A PART OF THE SERVICE IS THE CHECK!!
“Their answer would be, “Did someone complain about it? No? Then fuck it.” I highly doubt the manager-on-duty at a place like Chilis or Applebees has the ability to change the price in the computer.”
Most can’t change it, but some can. What they have done for us, is the manager just deducts the amount on the bottom such as if it’s a dollar overcharge it’s -$1.00 on the bottom before the subtotal. They can fix our check from being overcharged though, just not the price itself most of the time.
“First off, what the fuck are you talking about?”
What do you think I am talking about IDIOT? YOUR OWN PERSONAL MONEY!! DUHHH!!
“There should never, ever be a point in time where the server should have to take any money out of their pocket for a shitty customer.”
While the manager should take care of it, if they don’t, you better otherwise, you are just as bad as they are, A THIEF!! YOU STEAL, I WILL STEAL YOUR TIP. What goes around, comes around.
“Second, I never said a manager had to be involved to fix a price error, you did.”
Only because you keep saying it’s not the server’s fault that it’s the computer. When in fact, your own server can solve it all on their own even without a manager present even. They can get a manager to fix it as well.
“And… the check and the listing of the check in the computer are different… how? It’s the same exact thing. Except that the paper ticket is for you, and the electronic ticket is for the restaurant.”
NO, it’s different in that they may have other servers needing to put orders into the computer. Your server can’t hog the computer to check the prices. That means, PRINT OUT THE CHECK TO DO SO. NOW YOU UNDERSTAND THE DIFFERENCE HERE?
“Oh, so this IS how you treat servers when you’re dining! No wonder you get treated like shit! Because you, oh genius one, treat them like shit!”:
NO, I treat them the way they treat me and even BETTER at times than they do.
“I’m sorry? What am I supposed to be weeping about? Nothing in that sentence you quoted says anything about servers not having access to menus, like you’re suggesting I said.”
You are saying that they don’t need to reference the menus. To me, that shows you are saying they don’t have reference to the menus if it’s not needed. Same thing in that you wouldn’t be comparing the menus to the check in either situation with your logic.
“No, that’s not a law. That’s just a misconception. Some stores have a policy of allowing you to have it for that price, out of the goodness of their greedy little hearts, but it’s not mandatory. If it was, Rite-Aid would have given me that $15 bottle of vitamins for $10 like the shelf said it was, even though they mis-shelved it.”
NO, it’s by LAW that it is ILLEGAL to ADVERTISE ONE PRICE, then CHARGE ANOTHER HIGHER PRICE.
“I have no idea what you’re trying to ask.”
I was saying when *YOU* are a customer don’t *YOU* go by the price ADVERTISED, NOT whatever is on the computer screen when you get rung up? You would say YES, since YES YOU DO, so WHY would you think to serve in ANY OTHER MANNER THEN if you were a server?
“But customers being assholes about something that’s easily fixed and just simple human error make something easily solved much more difficult.”
It’s not human error, it’s PURE LAZINESS ON BOTH THE MANAGERS INITIALLY AND WHEN YOUR SERVER HANDS YOU YOUR CHECK. It’s not a real mistake if no one took the EFFORT TO COMPARE THE PRICES ON THE MENU TO THE PRICES ON THE CHECK, IS IT? That’s called BEING LAZY AND UNCARING ABOUT OTHER PEOPLE’S MONEY.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Oh my goodness. Seriously? Why does your blog entry have 41 rules that are basically all the same thing?
Wow, Springs1. I don’t really know what to say, really. I’ve eaten out probably just as much as you have (used to go out twice every week for awhile just to see how many different places I could hit), and at the same places (I love Logan’s and Red Lobster especially) and I’ve never had service so bad to make me that upset. Maybe it’s your geographic location, and I’m starting to seriously agree with Steve’s suggestion to run for your life and never eat out again. Now, I am taking into consideration that I’m not the pickiest person in the world, and what may give you an aneurysm makes me shrug and deal with it accordingly. Servers aren’t superhuman. What may seem like a simple task for you to do may not be as simple in reality, and since you have said you’ve never been a server and have simply observed from the outside, that also has to be taken into consideration.
I wasn’t doubting the authenticity of your claims concerning the miscooked food. I don’t have to see thousands of pictures you’ve taken to believe you. What I WAS saying is that your server may bring OUT your food, but your server does not COOK your food. If there is a problem (such as fries overdone or what have you), then that’s the KITCHEN’S error for preparing the food wrong, not the server’s error. The server is trusting the kitchen to have prepared the food exactly the way the patron has described it, so that they don’t have to triple check an order not only for you, but for how many other people that have ordered dishes that would dissolve a server into endless tedium. I’m not talking about mixing up orders with a different table, as that would be the server’s total error for not double checking which table gets which plate. I’m also not talking about the times when server’s don’t submit the right order, as obviously the kitchen can’t prepare what’s right if they don’t get the right order. But what does bug me is when I see servers get the brunt of everything, as if their sole purpose is to help run the establishment, help the chefs properly cook the food, as well as bring the food out in a timely manner. Technically, the kitchen prepares the food to order. The only thing your server is required to do is take the food given to them by the kitchen and put it on your table. If there is a problem with the food, then the patron informs the server that the order is not what they’ve expected, and either eats it anyway because it’s not a totally detestable error or asks (nicely) that the plate be changed for one that is more acceptable. The server then takes it back to the kitchen. If it takes them 5 trips back to the kitchen to get an acceptable order to a patrons table, then as long as they do it without being openly pissy about it then I do believe they’ve done their job. I’m sorry that chefs make mistakes, and I’m sorry that a server doesn’t perfectly check every single time to make sure that the extra pickle is on the side, but it does happen sometimes. Well, supposed to only happen sometimes, not 90% of the time as it seems to happen to you. But if servers go in expecting prissy crowds with high standards and bad attitudes, knowing that they are already starting off underpaid for the bare minimum of work they can do, then I’m not so sure how they can take all of that and still feel like they can go the extra mile to pretty much do the kitchen’s job for them. I mean, could YOU do that day in and day out perfectly, with a smile to boot?
“The thing is, the chef is ONLY **CARING** about the happiness of the customers that don’t order food with modifications, WHAT about US, are we chopped liver? Our feelings should matter too, not just the ones that order “AS IS” exactly from the menu.”
Actually, he’s caring about the efficiency of his kitchen, which is important so that things go smoothly. He’s not saying that your feelings don’t matter, as obviously he prepares custom meals for people who submit them to the kitchen, but he also knows that so many people blame the establishment for being slow, or ream out a server about “where the hell is my food?” and be generally unsympathetic to the way things actually work while never having been a chef and never having worked in that kind of an environment. Because hey, let’s face it: it’s easy to be a patron. It’s optional, for one, and it’s always a privilege to have someone else prepare and bring you your food. It’s not that easy to be a server or a chef. As I said before, it’s not like you can’t order custom meals, or that it’s a crime, or that the chef only cares about people who order perfectly off of a menu. Yes, things go faster if people just ordered simple meals, but that almost never happens so it’s something that the kitchen deals with as part of their job. But when so many patrons get ridiculously irrational and throw fits? They don’t even try to be a bigger person and treat others with respect… and in situations where there IS no respect present then I believe it’s even more pertinent that someone with enough maturity leads by example and doesn’t automatically go “Well, they don’t care, so I don’t care!” And what surprises me most of all? The people that get the most angry still continue to eat at these places. Are they masochists? A place has one or maybe two times to piss me off that bad before I never step foot in that establishment again, and it’s no skin off my back to do so. If it came down to me not eating out anymore because I have more bad experiences than good, then I’d suck it up and stay home.
Sharon-Ann Gladden
“If there is a problem (such as fries overdone or what have you), then that’s the KITCHEN’S error for preparing the food wrong, not the server’s error.”
NO, it’s NOT. The only thing that is the kitchen staff’s fault is overdoing the fries(the fact that I would be waiting longer for my food for that part ONLY), but the act of trying to “SERVE” me those fries as if I should take them ************IS*************** the fault of my server if they bring out my food since it’s OBVIOUS to the server’s eyes they shouldn’t have tried to attempted to *****SERVE******** me that.
By my server SERVING me food that is OBVIOUSLY WRONG like that is wasting my time, THAT IS THE SERVER’S FAULT.
Don’t you get what I am saying? I have had a waiter at a restaurant I frequent that knew how I liked my fries and guess what? HE TOLD ME ABOUT IT AND DIDN’T BRING IT TO MY TABLE. THAT IS WHAT SERVING AND EARNING YOUR TIP IS ALL ABOUT CONSIDERING THIS WAS A DUH ERROR, NOT something like a steak.
It is a server error if they actually bring it to my table with dark brown fries when I ordered them lightly cooked, not overdone, yellow not brown. Do you feel server’s are color-blind and illiterate that they can’t *READ* a written order, then compare it with the food?
It is not a server error if the server put in the order correctly and they do just like the waiter did for me, REFUSED TO SERVE IT LIKE A CARING, NON-LAZY HUMAN BEING!!
He didn’t waste my time bringing me wrong food and then having to go back. That’s TIME wasted that ********THEY********* created when the servers that have done this have done to our service.
“The server is trusting the kitchen to have prepared the food exactly the way the patron has described it, so that they don’t have to triple check an order not only for you,”
That’s the problem, with your tip you *EARN* your OWN TIP in this world. You can’t trust that people won’t make mistakes when we ALL make mistakes. You have to go over the written order with the plates of food if you are the server that took the order, especially considering we have had some servers that could have noticed they didn’t put in the order correctly, but brought the problem out to our table anyways because of that trust, laziness, and being uncaring.
Once we had a waiter bring me quesadillas instead of bbq chicken nachos with actually ranch on the side that was missing and extra bbq sauce as well that was missing. Turns out, the waiter admitted putting in the order wrong, but he could have easily caught his own mistake by verifying the food BEFORE leaving the kitchen noticing the issues that you don’t have to TOUCH the food to notice the mistake BEFORE you bring it to the customer. He would have noticed that DUH it’s not the correct item.
Same thing with dark brown vs. yellow fries. There’s no difference here. A server could have forgotten to put in that part and caught their own mistake even. Even if they put in the order correctly for the fries ME being *********************SERVED********************** from our own server the fries DARK BROWN IS A DUH MISTAKE LIKE DUHHHHHH, YELLOW ISN’T BROWN, DUHHHHH!!
Even if it’s another server, if the ticket is correct, that server could notice that detail as well to decide to leave the kitchen or to tell the cooks to recook some fries correctly.
While the wait time for fixing the food all over again wouldn’t be the server’s fault, if they decided not to serve it, they would have not wasted any time for anybody, even other customers doing a tasks for nothing by bringing out DUH mistakes like that.
So quit arguing with me. I know when I see the fries within 2-3 SECONDS, NOT MINUTES that if I can notice it without touching my food, that my server sure could have as well when our servers have brought our food to us.
THAT is what I am saying is the fault of the server to have the PROBLEM of fries being dark instead of light colored at our table since our server brought out our food. The kitchen staff didn’t make our server bring us the food looking like that.
Now do you understand? This should be common sense.
“as obviously the kitchen can’t prepare what’s right if they don’t get the right order.”
It’s actually possible if the kitchen staff misreads the ticket, not likely, but possible.
“Technically, the kitchen prepares the food to order.”
That’s not always true. A Red Lobster manager told me himself the servers make the side salads. At a chain mexican restaurant called Chevy’s Fresh Mex, the waitress told me she made the dessert herself. Some restaurants have the servers make the desserts.
“The only thing your server is required to do is take the food given to them by the kitchen and put it on your table.”
NO, if they want a good tip, it’s required to compare the written orders to the food for any errors that don’t have to be touched to notice the mistakes or if it’s another server, the ticket, to the food. The other server isn’t making a tip, but if they don’t work as a team, then that server may not do well for their tables when the other server brings out that server’s food.
Springs1 recently posted..How to Be a Good Server in a Restaurant
I think it’s for your own good to just stop eating out so often if you give yourself an aneurysm every time. Do you really enjoy it at all? I can’t imagine that you could possibly enjoy something that makes you so angry. And, really? Going out to eat every single weekend and getting tons of ranch, you must weigh a ton! It’s not healthy.
Irene
“you must weigh a ton!”
NOPE, 98lbs at 5’0″ tall.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Okay, that’s not literally a ton, but that’s a whole fucking lot for 5′! Wow. Cut back on the ranch or you’re going to end up on a ranch. Moooo.
Whoa there. I don’t care one bit for Springs and her issues but I don’t really know what you’re doing with that.
That weight listed there is perfectly healthy, it’s 19,1 on the BMI scale, kind of close to underweight, actually.
And you know what? Even if she were 300lbs that doesn’t mean you can insult her like that.
(Of course you can still insult her for her deep stupidity and the way she brings misery to every server in a 10-mile radius).
Why do I write this? I’m 5’1 with 116lbs. If you’d call her “Moooo” I don’t want to know what you’d call me, so shut it.
I just thought you should, that the way you’re typing and how you keep repeating “DUHHHHH!” makes me think you are this person:
http://www.youtube.com/watch?v=fWkxvIaKsFU
Springs1 – How old are you? I ask because you’re acting as if you’re ~9 years old. Selfish and entitled to the extreme.
Yet you claim you’ve been going to restaurants with your husband since 2000, so you must be older than me. I am extremely embarrassed for you.
You go out expecting to have a lousy time, and then you get a lousy time. You’re blaming simple human error (a server accidentally pressing the wrong button and serving you the wrong item) on ********LAZINESS****** (to put it in formatting you might understand).
You must have a really, really good life, considering that you can afford to go out to eat several times a week and having a server make a mistake is the only problem you have to complain about – to the point that it’s the only drama you have and you have to exaggerate every little instance of it in your life.
lolwhat
“Springs1 – How old are you? ”
34yrs old
How old are you? If you are younger, I have more life experience then than you do most likely in restaurants.
“Selfish”
HOW am I selfish?
“and entitled to the extreme.”
You are entitled if you are willing to *******PAY******** for the service, which that is WHAT I DO. So how can you say I shouldn’t feel entitled?
“You go out expecting to have a lousy time, and then you get a lousy time.”
I go out and expect a GOOD time, not a lousy time. WHO goes to a restaurant expecting things to go wrong?
“You’re blaming simple human error (a server accidentally pressing the wrong button and serving you the wrong item) on ********LAZINESS****** (to put it in formatting you might understand).”
Because 99% of the time those issues are TRULY LACKS OF EFFORT such as once a waiter admitted he pressed the wrong button, but ALSO BROUGHT out the wrong food. That to me, and to most people that have common sense since we were only a party of 2 with it not being busy even, he didn’t compare the ***WRITTEN ORDER**** to WTF he was serving me. HOW can you call that a “HUMAN ERROR” when you don’t ********TRY************ your best?
Serving me the wrong item is 99% of the time due to the server not comparing the written order or if it’s another server, the ticket(if it’s correct of course) to the plate of food.
Also, the waiter that I mentioned in another posts that brought my husband fried shrimp w/fries when he ordered a crawfish au gratin w/ baked potato I **********SAW************ with my *********OWN TWO EYES********* the waiter didn’t compare the WRITTEN ORDERS TO THE FOOD OFF THE TRAY THAT THE TRAY JACK WAS ON TO WHICH ENTRÉE went with WHICH TABLE. We were only in a party of 2, the other table probably had 4 or 5 people. He admitted he grab the wrong entrée from the kitchen. The thing is, WE SAW him handing out AIMLESSLY plates of food without knowing WHICH PLATE WAS FOR WHICH TABLE. THAT IS PURE LAZINESS AND BEING UNCARING. THAT IS *NOT* A HARD WORKER BY A LOOOONNNNNNGGG SHOT!!
Do you honestly feel that’s a “HUMAN ERROR?” OF COURSE NOT, because he didn’t compare the written orders while the plates of food were on the tray on top the tray jack to make sure YES, table 8(for example) had crawfish au gratin w/baked potato as well as my plate was crawfish etouffee, which I can’t remember what side dish I had since this was around 07. Table 5 had boiled shrimp w/baked potato, so on and so on.
I SAW HE DIDN’T **********TRY************ TO ***HENCE THE WORD “SERVE” THE FOOD CORRECTLY since this was A DUHHHH MISTAKE. Actually, he made 2 mistakes, because he got the main dish wrong as well as the side dish. Do you honestly think he even compared the written order in the kitchen to not notice TWO ENTIRE THINGS WRONG LIKE THAT WHICH ARE OBVIOUS TO THE EYES THAT YOU DON’T HAVE TO TOUCH THE FOOD TO NOTICE THEM? I bet he didn’t compare the food in the kitchen even, that’s how LAZY AND UNCARING he was.
“You must have a really, really good life, considering that you can afford to go out to eat several times a week and having a server make a mistake is the only problem you have to complain about ”
You must not be a customer that has problems in their service or a hard worker the way you are acting here.
If you had some of the lazy, uncaring servers I had, you wouldn’t have this attitude.
Springs1 recently posted..How to Be a Good Server in a Restaurant
What is WRONG with you?
From reading everything here I’m beginning to believe that the reason you eat out so often and continue to do so (despite the many, many, MANY complaints) is that you simply LOVE to be as critical as you possibly can. You LOVE to feel so powerful and hold the fate of someone’s earnings in your SELFISH little hands. You, my dear, are horrible. Your view on servers/waiters/waitresses is appalling and borders on dehumanization. Screw it, it is dehumanization.
Out of all the things you cry about, out of all the faults you see in servers, I think the most appalling I’ve read is how you hate that servers DARE chit chat during work (because that must mean you are losing out of your deserved and rightful SERVICE). My. God. Please, PLEASE tell me you spend your 8 hour work day being COMPLETELY anti-social. Please tell me that you don’t walk in to your place of business and don’t chat with your co-workers for five minutes before you get to work. Newsflash: serving is a very HUMAN and SOCIAL job, yet you expect your servers to be complete and utter robots. Would you enjoy the same experience? If not, why would you demand it of someone else? Oh, wait, I know why–you don’t see servers as PEOPLE.
You don’t need to go out to eat. You need a heaping helping of HUMILITY. None of this is getting through to you but that’s not mine or anyone else’s problem–that’s all you.
I feel so very sorry for you.
Why are you putting so many stars in your intensely long comments/rants?
Are you autistic or something?
Springs1 – That’s really funny. I don’t think I “acted” in any way, despite you throwing a massive internet tantrum.
You write like you’re no more than 12 years old (and actually, I wrote much better and more coherently when I was 12), and yet you’re almost 10 years older than me? I’m even more embarrassed for you. I wonder what your mother would think if she saw these tantrums? Hopefully you don’t get this entitled attitude from her.
Yes, I do think that is human error. Not every person has a perfect memory – I, for example, can barely remember what happened two minutes ago. It’s not through lack of hard work, or because of laziness, that’s just how my brain works. I don’t see any of that as laziness at all, or even being uncaring. I see it as someone who can’t remember jack shit and tried.
You fail to mention anything that happens after a server does something wrong. I’m willing to bet you just started warbling like a jaybird when someone gets too close to her nest, and the servers freak out and try not to talk in case they set you off again. Even if they were to apologize, that’s not good enough for you.
After all – your logic is completely flawed. You don’t want a server to bring you a refill pre-emptively, and yet you require that a server knows that you want a refill without asking for one. If that isn’t a form of insanity, I don’t know what is. You’ve designed your expectations of other humans to be impossible to meet, and if they slip up even one tiny bit, it’s LLAAAAAZZIIINEESSSSS! And DUHHHH! (Like children not much older than 5 do.)
Frankly, the only person in the world who is allowed to say “duh” and not sound totally uneducated is Charlie Sheen, and that’s only because he has the drugs to back it up.
lolwhat
“You write like you’re no more than 12 years old”
You act like a 3yr old that doesn’t understand what comparing numbers means. Even a 6yr old could do this. Seriously.
1.99
2.99
Do you see a dollar difference in the 2 prices? A 6yr old can notice this as well. That’s how STUPID you are.
“You don’t want a server to bring you a refill pre-emptively, and yet you require that a server knows that you want a refill without asking for one. If that isn’t a form of insanity, I don’t know what is.”
HOW when I want MY SERVER TO DO THEIR JOB BY **ASKING*** ME, IDIOT!
I shouldn’t have to ask and they shouldn’t be ordering for me, they should be asking PERMISSION TO GET YOU A REFILL by asking “Would you like another coke” for example.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Oh, honey. The only “idiot” here is you.
You can’t even make a come-back without immediately resorting to insults, or USING ***ALL**** CAPS AND SHIT.
You do understand how this will ever, ever keep anyone from taking you seriously, don’t you?
lolwhat
“Oh, honey. The only “idiot” here is you.
You can’t even make a come-back without immediately resorting to insults, or USING ***ALL**** CAPS AND SHIT.”
The only idiot is you that doesn’t know that you can notice the difference in numbers on a sheet of paper vs. another sheet of paper.
Springs1 recently posted..How to Be a Good Server in a Restaurant
No server would ever hold a menu next to a computer to make sure your precious receipt is correct. You complain so much about servers *************WASTING TIME**************** drawing a little smiley face and “Thank you~!” on the check that if they actually took the 5-10 minutes to grab a menu and double check what the computer printed out (when computers are supposed to be right and save time), you’d be going fucking APESHIT.
Get over yourself. Get some responsibility. Go learn to become a decent person. You disgust me, and you’re what’s wrong with humanity. For real.
Also, you’re making a LOT of troll wank material for yourself in this thread.
You have no idea how happy that makes a lot of the schadenfreude types.
lolwhat
“No server would ever hold a menu next to a computer to make sure your precious receipt is correct.”
I never said to do ANYTHING with the computer if you *READ* what I said.
I said the ********CHECK************* to the menu prices. That means no computer necessary, just the printed piece of paper.
“the check that if they actually took the 5-10 minutes to grab a menu and double check what the computer printed out (when computers are supposed to be right and save time),”
It wouldn’t even take 2 minutes even for just us 2 people for example. I know for just us two people, it was literally under a minute to do.
It would NEVER take longer than 5 minutes unless it is a party of 40 people or something large like that. I mean, the average table of 2-10 people wouldn’t even take 5 minutes even. I would say a party of 10 may take 2 minutes at most.
NO computer needed. Did WE need a computer to notice the problem? WELL, I am waiting……
“(when computers are supposed to be right and save time),”
NO, they aren’t. Who said anything about that they are supposed to do that, huh? That’s your opinion. It’s not a fact.
“drawing a little smiley face and “Thank you~!” on the check”
This is playing around on the job. How can you compare preventing an overcharge or even have noticed some undercharged items on menus before as well to playing around, huh? NOT THE SAME!!
Springs1 recently posted..How to Be a Good Server in a Restaurant
I replied to most of your copypasta in the other post, so I’ll just reply to this part:
“This is playing around on the job.”
It’s not playing around on the job when your boss tells you to do it. Then it’s called ‘doing part of your job.’ You really think she wants to say thank you for ruining her day with your sour face and horrible attitude? I don’t think so!
Springs, tell us, where did the bad server touch you? The only reason I can think of for you to have such vitriol that’s lasted for years if is a server actually hurt you in some way.
Either that, or you’ve got anger issues and need therapy.
If you’re so damned certain that almost every server is a lazy piece of trash who wills crew things up, then why do you keep going out, especially as often as you claim? It’s not rational. There’s something wrong with you if you keep going to places, on purpose, that you know are going to upset you.
I’m not saying this to be snarky, but there’s something not right in your head, and I urge you to seek therapy. This has gone on for years, and seems to be your purpose in life now, to complain about and insult servers, and to do it with so much anger.
We’re not hearing the whole story, and regardless of the whole story, you reactions to servers falls far outside the broad range of normal.
[Full Disclosure – I have worked with James in the past as his FOH manager]
A lot of the problems people are mentioning here (in the article and in the comments) are caused by one thing – bad management. Almost all of the issues that James lists in his nightmare scenario would never happen with a proper management team in place.
If you’re managing the FOH it is your job to manage the beautiful chaos that is a busy night. A good FOH manager never stops moving during a rush. They should be visiting every table to see how their night is going. They should be checking in at the host stand to make sure proper wait times are being told and that they know which tables are available or about to be. They should be going in to the kitchen and making sure there are no long ticket times and food is being plated properly and served immediately. They should stop by the bar and make sure that they’re okay. They should be doing all of these things, and more. I call it problem prevention. Unfortunately for customers and employees, most managers take on the role of problem maintenance/solver.
Now to nitpick a few points:
2 – I go by 15% of bill (excl. tax and before coupons) for adequate service; 20% for very good service; 30% or more for exceptional service; no less than 10% for poor service.
3 – Sorry but perception is king. You, as the server, are the main point of contact with the customer. They will blame you. Anything that will cause a problem with a table needs to be communicated to the MOD (manager on duty) immediately. Also, talk to your table and let them know what is going on.
5 – People just need to realize that they aren’t your only table. Also, a server should NEVER be rude to a customer, that’s the manager’s job
“While you stand and wait for what seems like (and actually is) an eternity, you notice the hostess walking behind you to seat another table”
It always cracks me up that seating rotation seems to be the hardest concept for a host to grasp. Your FOH manager should have notice this double seating and talked to the new table, taking, at the very least, their drink order. Then, after the rush, explain to the host why we don’t double seat.
It all starts at the top. The GM should be making sure that people are being consistently trained and get people to retrain that need it. The FOH manager and KM take care of that training. Your GM, KM and FOH manager should know how to run every station/position in the building and not be afraid to help out where needed.
Sadly, this is a rare thing to have in a restaurant. I have my theories as to why, but that would take a lot more paragraphs (and a few rants). I’ve rambled on enough as it is.
Scotty
“no less than 10% for poor service.”
Sorry, sometimes stiffing sends the message loud and clear. Rudeness as well as just pure laziness of servers that for example hand you your plate of food being that they took your order with 4-5 obvious mistakes that don’t have to be touched shows how little they *CARE* about you. So that should show back in the tip whether it is 8% or 6% or nothing.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Servers don’t care about you as a person. They do their jobs so they can get paid. When you do your job, do you put your heart into each customer? No. You don’t. You do your job to get paid and do the bills. You are insane if you think a server should emotionally invest themselves in your fries. You were’t loved growing up, were you. Statement, not question. You put far too much emphasis on how you think servers should emotionally invest in you and care about you. Were your parents servers who hated you?
“You are insane if you think a server should emotionally invest themselves in your fries.”
YOU are insane to think the *CUSTOMER* should be emotionally invested about their server’s income if they don’t care about *US* IDIOT!! YOU HAVE TO *CARE* ABOUT US IN ORDER FOR *US* TO CARE ABOUT YOU IDIOT!! CARING IS A 2-WAY STREET. Life is NOT all just about your stupid tip!!
Springs1 recently posted..How to Be a Good Server in a Restaurant
Springs1
We’re just going to have to agree to disagree.
Before I leave a bad tip, I also make sure and talk to the MOD about the issues I had. If you leave no tip, it is too easy for a server to think you are either cheap or from a country where they don’t tip.
Hmm. If you read her linked blog post, Springs1 says that servers should ask before bringing ANYTHING to the table because otherwise it’s like they’re ordering for the customer. Springs1 also says that servers should always bring straws with drinks that “usually” have them, without asking.
Taking these two contradictory rules with everything else about how HORRIBLE it is to have a server make recommendations, it seems to me that the problem is twofold. One is that Springs1 likes to be Queen of the Universe and doesn’t like the thought of having her absolute control of the universe in the one microcosm of it where she feels like the boss undercut. Two is that she supposes that her own personal whims, quirks, and foibles should be obvious to all and sundry as immutable laws of the universe.
Springs1′s rules can be boiled down to one point: TREAT EVERYBODY EXACTLY THE WAY I WANT TO BE TREATED, AND DON’T ASK ME HOW I WANT TO BE TREATED BECAUSE YOU SHOULD KNOW.
What a horrible person. I’m sure she gets the service she deserves.
Linka
“Taking these two contradictory rules”
I was not talking about OBJECTS like straws or napkins, your basics. I was talking about things that you order or ask for like your check.
For example, should a customer have to ask for utensils or ONE napkin? NO, they shouldn’t. It should be automatically there.
Springs1 recently posted..How to Be a Good Server in a Restaurant
Springs1,
I’m not sure if you ever noticed a very simple fact, but most servers do not cook any of the meal. At Applebee’s, the most they were required to do was make the salad. All the supplies were provided for them and they put it together. The rest is up to the cooks, who aren’t just taking YOUR order. They’re taking at least 5 orders at a time.
Because – gasp!- you are not the only customer in the restaurant, most servers do not examine every single inch of your food to make sure it’s up to your standards, because guess what? Each customer’s standards are different- some want their fries burnt, some want them to all be yellow, etc. So, whose standards do they follow? The health code. If it’s undercooked and going to make you sick and it’s obvious from a mere glance that it’s disgusting, then that would DEFINITELY be an issue.
The fact that you would get THAT upset that a small part of your fries were “burnt” or not the same shade of yellow that is imagined in your brain as being “perfect”? No one’s fault but YOURS. You are the one with the images in your mind that everything should be exactly like ___ or else it’s the server’s fault. Again, the server doesn’t cook the food.
Working the front counter of some random joint doesn’t mean you know what it’s like to be a waiter or a waitress either. It’s totally different. I was a hostess for a long time, but I didn’t understand what it was like to be a waitress until a gigantic party of Mary Kay representatives showed up. There were 500 people showing up at the EXACT SAME TIME. I was the only hostess above the age of 18, so I was the only one allowed to bus tables. Things were so insane that I ended up having to wait on tables, deliver food, bus tables, and clean them all at the same time. I understood then what it was like to be a server, and seeing the aggravated looks on the customer’s faces? I’m sorry, but this is basic logic: if all FIVE HUNDRED OF YOU (no, I am not exaggerating, it was literally 500 and over capacity) come to a restaurant at the SAME TIME and order food at the SAME TIME, you are going to get shitty service with only 10 servers, three hostesses, and three cooks. You are trying to make the impossible happen, and in a way, that’s your biggest problem.
Your standards for dining out are illogical. That is what it comes down to. You have a perfect image in your mind only of what restaurant service should be like and how food should be prepared. You are over-analysing your food when it comes out and have too picky of taste buds to be dining out. Servers are doing the best they can, and if you don’t like it, then DON’T DINE OUT. Get off your lazy ass and cook your own dinner to your mind’s perfect images to what the food should look like and taste like. You don’t like your own cooking? TOO BAD.
You want to know what shitty service is like? Go to a country where servers don’t make tips, where no one in specific waits on your table and you have to shout for everything you want and if you don’t like the food, there are no refunds. You either pay or literally start a fight that ends in screams and maybe a few fists thrown while everyone else looks at you for being a psychotic lunatic… because that’s what you’re acting like.
“Then WHY do you KEEP ON MENTIONING memorizing when I am NOT REFERRING to that at ALL, NOT ONE BIT!!”
Read what I actually wrote, instead of replying nonsensically. “The only reason any server would notice a price difference is if they had the menu memorized” Read each word and let it sink in, then maybe you might actually understand.
“You can do it if you choose, it’s YOUR CHOICE as a server.”
If they want to get fired for fucking around on the job and not doing their job, then sure. Their job isn’t to sit and agonize over whether the prices in the computer are correct compared to the prices on the menu. I know you don’t understand that servers use computers instead of adding up the total on the check, like they used to do when you were 5 years old, but that’s not how it works anymore. Any manager who sees a server dicking around with a menu is going to cuss him out, because it’s not the server’s job to make sure the computer’s prices and the menu’s prices are the same.
“IT is, it’s called a ********TIP**********, IDIOT!! They are getting ***PAID*** to do this.”
No. It’s not. And you’re not giving them a tip anyways, because they dared to give you a refill, so why should they bother doing shit for your selfish, lazy ass?
“AGAIN, THIS HAS ***********NOTHING************* TO DO WITH A COMPUTER FUCKING UP!!
It has to do with the ********SERVER********* FUCKING UP GIVING WRONG NUMBERS ON A CHECK TO THE CUSTOMER, IDIOT!!”
A server cannot give a customer wrong numbers when they DON’T ENTER THE MOTHERFUCKING NUMBERS THEMSELVES (oh fuck, now you’ve got me doing it). They press a button the computer, the computer automagically matches the price to the item and prints out your check. That’s it. The server has nothing else to do with the numbers that print on your receipt.
I know computers are hard, I can tell you have problems with them since you don’t seem to understand that you can have more than one post per blog, but they’re not that fucking hard to get. Well, unless you have no logic, which you don’t. So I guess it’s much, much harder for you than other people – other people get it after being told the first time. You don’t get it after being told countless times over a course of 4+ years.
“LIKE DUHHHH”
Well, that didn’t last very long.
http://www.youtube.com/watch?v=fWkxvIaKsFU
You must be a donkey.
“You are so stupid to mention the computer fucking up when we don’t get a computer at our table, we get a PIECE OF PAPER CALLED A CHECK.”
What the fuck do you think printed that piece of paper? You think the server sat there with a pen and tapped little dots all over it until it created a check? A computer, the computer the server used to enter your order, printed out the check.
“I got thanked once for showing a manager an issue that corporate had changed the prices in the computer from the manager herself. So NO, not all managers are selfish assholes and lazy like you are.”
First off, stop with the fucking personal attacks. I did NOTHING to you to deserve this kind of treatment – in fact, I’ve been extremely polite to you, all things considered! If you really want to get your point across, calling people IDIOT ASSHOLE STUPID LAZY is not the way to do it, and only goes to prove that YOU are in fact the stupid, selfish, lazy asshole.
Second, of course the manager said that to you. Do you really think she actually DID anything about it? No, she didn’t. She went into the back room and finished her fucking paperwork, to wait for the new menus to come in. Why would she do anything about it, when the servers can just adjust the bill when a customer notices a problem?
Did you watch her reprogram the computer to fix the price error permanently? No, of course you didn’t, because the manager and the server do not control the prices in the fucking computer.
“That’s your OPINION it’s little. ANY OVERCHARGE IS A HUGE MISTAKE IN MY EYES SINCE IT HAS TO DO WITH MY MONEY!!!”
It’s $.30. For real. That doesn’t even make a significant effect on difference for the server’s tip. It’s not like your server was clasping her hands going, “YES, this $.30 overcharge will totally get me a bigger tip! MUAHAHAHAHAAAAA!”
“Getting them a CORRECT CHECK IS A PART OF *****SERVING******* THEM THEIR CORRECT CHECK IDIOT!! THAT’S A PART OF THE SERVICE IS THE CHECK!!”
No, that’s the computer’s job. COM-PUT-ER. Do you even know what one is? It’s that thing you’re typing on right now! Servers are not hired, once again, to check the menu against the PRICES in the COMPUTER. The computer, stay with me on this one, has the prices INSIDE of it. The computer, once again try to stay with me – I know it’s a LOT of techno-babble, but I’m almost sure you can understand if you really try – has the prices inside of it, and there are people who program it to have those prices. The server can trust the computer – if the price in the computer is different from the price in the menu, it’s because the menus are, NOW HOLD ON I know you’re already not paying attention but at least finish this sentence, about to CHANGE. WOW. Novel concept. Yep, they’re getting new menus in and the computers have been updated faster or haven’t been updated YET. So just take a fucking chill pill already.
“While the manager should take care of it, if they don’t, you better otherwise, you are just as bad as they are, A THIEF!! YOU STEAL, I WILL STEAL YOUR TIP. What goes around, comes around.”
You claim to know that I’m not your server, but you’re still being unnecessarily disrespectful to me and you continue to talk to me as if I’m your server, as if you can’t handle the concept that I am not, in fact, your server. If this is how you talk to your servers, I’m wondering how much spit you’ve been swallowing the last 11 years. I’d wager at somewhere around 25 gallons.
““Second, I never said a manager had to be involved to fix a price error, you did.”
Only because you keep saying it’s not the server’s fault that it’s the computer. When in fact, your own server can solve it all on their own even without a manager present even. They can get a manager to fix it as well.”
A server can solve it, if you politely tell them it’s wrong. There’s no need for you to be a twit about it, or to even call over a manager. No matter how many times you say that it’s the server’s fault, that doesn’t make it right. They are doing their job as their boss has taught them to do it – their job does not include making sure the computer’s pricing is right. Yes, it is the computer (or rather, the person programming the computer)’s fault. There’s no reason to make the server’s life hell because you have to wait a couple extra minutes (it’s not like you have anything important to do anyways, considering all the time you waste coming onto the internet and showing yourself just how wrong about the world you are).
“NO, it’s different in that they may have other servers needing to put orders into the computer. Your server can’t hog the computer to check the prices. That means, PRINT OUT THE CHECK TO DO SO. NOW YOU UNDERSTAND THE DIFFERENCE HERE?”
They’re not going to print out the check before you’ve asked for the check/before you’ve gotten your entrees just to look at it. Do you even realize how much confusion that would cause? There’d be checks everywhere, the computers would say the check is at the table when it isn’t, and you even say for the server not to bring you your check until you explicitly ask for it, so doing this just isn’t in the best interest of either them or you.
“NO, I treat them the way they treat me and even BETTER at times than they do.”
Bullshit. You treat them exactly like you’re treating all of the anonymous people on the internet; lower than fucking shit. I know your type. You’re the type of person who thinks they can get away with screaming in server’s faces just because you think they’re below you. Your server, just like the person on the other end of the internet, is still a person.
“NO, it’s by LAW that it is ILLEGAL to ADVERTISE ONE PRICE, then CHARGE ANOTHER HIGHER PRICE.”
First off, no place anywhere has CHARGED you any price, other than the price that was on the menu. I know, because you wouldn’t allow for a price difference of $.01. Charging is when the card has been run through and you have officially left the establishment. Charging is not when they first hand you the check – no tender has passed owners. Even in your shitty hypothetical that you have going here with me, they would not have charged you, because they would have adjusted the check and then you would have been charged the correct amount.
If they had charged your card, and you had pointed out the difference, and then they didn’t fix it? Then it would be illegal, in the restaurant scenario (BUT NO PLACE HAS OR WILL EVER DO THAT). In the store scenario? They’d check the SKU on the item to the tag, and if it didn’t match you’re fucking SOL, unless your cashier just wants to be nice to you or wants you to GTFO without making a scene.
“I was saying when *YOU* are a customer don’t *YOU* go by the price ADVERTISED, NOT whatever is on the computer screen when you get rung up?”
Yes, but in your own scenario that you’ve played out here, the server and/or manager fixed the price to be what was on the menu – in no world would anyone ever argue with that and charge you the other price.
“It’s not human error”
Yes. Yes it is human error. It doesn’t matter how many times you say it isn’t, somewhere along the line of how the world works, the computer’s price being off is human error. Either it’s because the menus were printed wrong, the new menus haven’t shown up yet, the new menus showed up early, or because someone, somewhere put the price in the computer wrong.
There is absolutely nothing that the manager or servers can do about it, except immediately fix it for you when you point it out. They’re not going to check every single check they print to make sure it matches the menu 100%, and they’re not going to be able to remember which menu items out of the hundred items on their menu is priced incorrectly in the computer, or they may not even know it’s priced incorrectly because no one has spotted it yet!
But, in all seriousness, you need to go to a doctor. You need to start taking medicine, or get off of whatever meds you’ve been on for the past 11 years, because you have a MAJOR PROBLEM. I say this as someone who has had emotional problems and is now doing quite well thanks to medicine.
You will be able to live a much happier life, and won’t die early of a heart attack/stroke/aneurism. You might even be able to get a decent job, because it’ll probably help you write in a way that people can fucking understand you.
Wow, the thread couldn’t hold anymore of springs1′s wank replies. This post above was obviously directed at Ms. Batshit (aka springs1).
lolwhat
“The only reason any server would notice a price difference is if they had the menu memorized” Read each word and let it sink in, then maybe you might actually understand.”
I do, that if you were a server, you’d be to lazy and uncaring to take the effort to compare the menu prices to the check prices.
“Their job isn’t to sit and agonize over whether the prices in the computer are correct compared to the prices on the menu.”
You are right about one thing, their job is NOT to “SIT” AT ALL.
Their job is not to agonize either, it’s to do comparisons of the menu prices to each customer’s check, since their tip is affected by if they overcharge a customer or undercharge a customer.
If I knew that I only got $2.13/hr that my money depended on the customers, I would make sure my customers would have things done right to the best of my ability, to at least TRY to get things right.
“If they want to get fired for fucking around on the job and not doing their job, then sure.”
Servers all the time do what’s not their job like chit chat when they have things to do, some servers sit with you, and the doodling on the check is not their job either, that’s to get a higher tip for THEMSELVES.
It IS their job to CHARGE the customer correctly and to HAND things correctly to the customers as much as they possibly have control over.
“I know you don’t understand that servers use computers instead of adding up the total on the check, like they used to do when you were 5 years old, but that’s not how it works anymore.”
You don’t need a computer just as I didn’t need the computer at my table to determine that the prices are wrong IDIOT!! I determined it, so can the server since *THEY* ********HANDED********** US THE CHECK. They can read, they have a set of eyes too. If they illiterate or blind, maybe they need to look for another job then. If they need glasses, they should go get some.
“Any manager who sees a server dicking around with a menu is going to cuss him out, because it’s not the server’s job to make sure the computer’s prices and the menu’s prices are the same.”
YES IT IS!! It’s the server’s job to ************CHARGE************** THE CUSTOMER CORRECTLY AND THAT IS PART OF THAT JOB, DUHHH!!
“No. It’s not.”
Then WHY am I giving them a tip for, to not give a ***CARE** about *******OUR MONEY, but THEY WANT US TO CARE ABOUT THEIRS? FUCK THAT SHIT!! They don’t care about our money, why should we care much about theirs, huh? What goes around, comes around.
The customer’s money is JUST AS IMPORTANT as the server’s money.
“And you’re not giving them a tip anyways, because they dared to give you a refill, so why should they bother doing shit for your selfish, lazy ass?”
We do tip 25%-30% and sometimes more for good service. I just at times lower the tip if they decided to order for me such as a percent such as starting at 20% can go up or down, now they are at 19% due to the automatic refill.
“A server cannot give a customer wrong numbers when they DON’T ENTER THE MOTHERFUCKING NUMBERS THEMSELVES (oh fuck, now you’ve got me doing it). They press a button the computer, the computer automagically matches the price to the item and prints out your check. That’s it. The server has nothing else to do with the numbers that print on your receipt.”
YOU ARE STUPID!! THE SERVER HAS TO DO WITH **************HANDING***************** THE CHECK WITH THOSE WRONG NUMBERS TO THE CUSTOMER IDIOT!!
If the computer had a mechanical hand such as if it were a robot and handed me the check, THEN I can blame the COMPUTER for handing it to me wrong, but that’s not what happens. MY SERVER HANDS ME THE WRONG NUMBERS ON A PIECE OF PAPER!!
It’s just like a lottery ticket. Let’s say I buy a ticket a gas station. The computer spits out numbers that it randomly picked. I go home, check the newspaper or tv when it comes on tv. I just compared NUMBERS TO ANOTHER SET OF NUMBERS. I can determine if they match without needing to go to the computer at that gas station just as I can determine if I am overcharged on prices in a restaurant with comparing the check to the menu prices.
Let’s say for example, one lottery ticket the cashier gave me printed wrong to where it didn’t come out correctly. If they sell it to me like that, it’s not the computer’s fault, it’s the STUPID CASHIER’S FAULT that didn’t LOOK AT WHAT THE FUCK HE OR SHE WAS SELLING ME!! DUHH!!
The cashier didn’t enter the “MOTHER FUCKING NUMBERS”(hence your stupidity) FOR THE LOTTERY TICKETS EITHER, but if the pretend ticket in the scenario in the above paragraph WOULD be THEIR FAULT if they sold it to me appearing incorrectly, unreadable.
” That’s it. The server has nothing else to do with the numbers that print on your receipt.”
YES they do, they can easily determine if $5.99 cheese sticks is $6.99 cheese sticks according to the menu prices comparing them with the check prices. The server has to do with NOTICING IT ***************************************************BEFORE******************************************************************* they decide to *********GIVE IT******** TO THE CUSTOMER IDIOT!! DUHHHH STUPID IGNORANT, UNCARING IDIOT!! NO COMMON SENSE YOU HAVE IT SEEMS!!
I can determine OK, the customer was charged $6.99, but the price is $5.99 on the menu, I better get the manager to fix it ***********BEFORE************** I hand it to the customer not correctly. THAT IS WHAT THE SERVER HAS TO DO WITH IT!! It’s called they can CONTROL NOTICING IT BEFORE THEY HAND IT TO YOU!! YOU ARE A STUPID IDIOT!!
“What the fuck do you think printed that piece of paper? You think the server sat there with a pen and tapped little dots all over it until it created a check? A computer, the computer the server used to enter your order, printed out the check.”
It doesn’t matter WHO wrote it, WHAT PRINTED the numbers, because a person that has some numbers on a piece of paper can *READ* those numbers to determine if they are correct or not.
I can hand you a NUMBER “6″ LITERALLY a CUT OUT OF A NUMBER 6, but on the menu it has “5″, can’t you notice those 2 numbers aren’t the same? ARE YOU BLIND AS A BAT AND CAN’T READ?
A manager can write down the numbers on a check and still NOT BE AT FAULT if ANOTHER PERSON hands the customer their check, because the LAST PERSON CAN READ. THAT’S WHY. They have a BRAIN. They don’t just trust what someone else gives them. Even if it is a manager, because they make mistakes too.
Even if my server wrote a hand written check and then another server brought it to me, it’s the OTHER SERVER’S FAULT, NOT MY SERVER. The other server was the LAST PERSON THAT COULD HAVE NOTICED THE PROBLEM BEFORE IT GOT TO THE CUSTOMER.
Let’s say if my server hand wrote my check and handed it to me, the only part that was their fault honestly was handing it wrong. The writing part was just that, it written. While they wrote it down wrong in the first place, they could have CAUGHT their own mistake *BEFORE* handing it over to the customer.
Since the computer actually prints out the check, there’s nobody to write it, but the person that hands it to the customer can still go over it to make sure it’s correct that they don’t have ANY wrong prices.
HOW do you think WE FOUND THESE WRONG PRICES HUH? We did what our SERVERS were supposed to do, that’s how. We compared the menu prices to the check prices. That’s how we found the errors. NO COMPUTER NEEDED IDIOT TO FIND ANY OF THESE ERRORS. ANYBODY CAN WRITE NUMBERS ON A PIECE OF PAPER(even lottery numbers) and still compare them to another piece of paper or tv screen.
“A computer, the computer the server used to enter your order, printed out the check.”
The computer has ZERO to do with ****HANDING**** me my check though since it’s not a robotic arm that hands me the check, nor is it at my table either. A person hands you the check that means a real live person that can read can notice problems on the check BEFORE handing it over to the customer.
“Do you really think she actually DID anything about it? No, she didn’t. She went into the back room and finished her fucking paperwork, to wait for the new menus to come in.”
YES, she did, she told me so. Even if she lied, so what. Only if I get that item again would I be affected by the issue.
“Why would she do anything about it, when the servers can just adjust the bill when a customer notices a problem?”
Because she wouldn’t want to have to do that for every check when she can call corporate to change the price until the new menus come in and she also wouldn’t want to STEAL from her customers by PURPOSELY OVERCHARGING THEM, because that’s bad business. It makes people not want to come back if they have problems like that.
“No, of course you didn’t, because the manager and the server do not control the prices in the fucking computer.”
I know this already, beennnnn knowing this. I most cases CORPORATE changes the prices BEFORE the new menus come out. That doesn’t mean the managers can’t tell the servers about it and that the servers can’t notice these discrepancies BEFORE they give the customer their check.
“It’s $.30. For real.”
It’s a principle thing that they didn’t take ANY EFFORT INTO **CARING** about YOUR MONEY. They were selfish and lazy. THAT is what I am pissed about. I have had 2 cents overcharged one cent per egg once. Eggs were $1.49 a piece and on the bill instead of it being $2.98, it was $3.00. I was pissed at how LAZY and UNCARING the waitress was as well as SO SELFISH not to just give me 2 cents(there are not taxes to consider on that low of an overcharge) out of her own pocket.
It’s the fact that you have the SAME WAIT to get the check fixed whether it’s 2 CENTS or 2 DOLLARS. That’s the issue.
“Servers are not hired, once again, to check the menu against the PRICES in the COMPUTER.”
YES THEY ARE!! It’s called PREVENTING PROBLEMS FROM GETTING TO THE CUSTOMERS!! That’s what GOOD CUSTOMER SERVICE IS ALL ABOUT, PREVENTING PROBLEMS!! GIVING AS MUCH PERFECT SERVICE AS YOU POSSIBLE CAN GIVE!!
“The computer, stay with me on this one, has the prices INSIDE of it.”
SO WHAT? It’s INSIDE where the CUSTOMER can’t see them, but the prices on the INSIDE of a MENU they CAN. GET WHAT I AM SAYING? The MENU IS THE GOD OF ORDERING, NOT THE COMPUTER SCREEN!!
“there are people who program it to have those prices.”
The server is the person handing the check to the customer, so those programmed prices can be noticed if they match the menu WITHOUT needing the computer.
“The server can trust the computer ”
NO THEY CAN’T. If the customer can’t(I CAN’T SINCE WE HAVE HAD THIS BS SOOOO MANY FUCKING ASS TIMES), then THEY CAN’T EITHER IDIOT!!
“if the price in the computer is different from the price in the menu, it’s because the menus are,WOW. Novel concept. Yep, they’re getting new menus in and the computers have been updated faster or haven’t been updated YET.”
WOW what a concept that **********WE DON’T FUCKING ORDER FROM THE DAMN COMPUTER SCREEN IDIOT!!**** WHAT A CONCEPT, PEOPLE ORDERING FROM A ***********MENU************* THEY ARE GIVEN! WOW, WHAT A CONCEPT THAT THEY DON’T ORDER FROM A COMPUTER SCREEN JUST AS WHEN WE SHOP, WE ORDER FROM THE SHELVES, NOT THE COMPUTER SCREENS!!
That means if the price is not correct in the computer, it’s not correct in the computer. The correct price is STILL THE ADVERTISED PRICE UNTIL the NEW MENUS COME IN!! That means if the new menus haven’t came in, you have to by LAW go by the MENU PRICES since that is what is GIVEN when the customer places their order. If they ordered from the computer, the we wouldn’t be having this conversation then, but we DON’T ORDER FROM THE COMPUTER FOR THAT PRICE TO MATTER IDIOT!!
When you go to a store, if the shelf has $5, the cashier rings you up as $6, YOU TRULY DON’T SPEAK UP? Let’s say you do, that should show you that the price in the computer is WRONG, therefore, you CAN’T TRUST THE COMPUTER AND THAT UNTIL THE NEW MENUS ARE OUT, THE ONLY PRICE THAT COUNTS IS THE OLDER MENU PRICES SINCE THE OLDER MENUS ARE THE ONLY ONES AVAILABLE AT THE TIME!!
“No, that’s the computer’s job. COM-PUT-ER.”
NO, the computer isn’t getting ********PAID*********** here to serve me, MY SERVER IS SERVING ME THE CHECK, so *THEY* are 100% RESPONSIBLE FOR THE BILL BEING CORRECT. The computer is not. Remember, we don’t order from the computer, we order from a *MENU*, so that price is the ONLY ONE THAT COUNTS.
The computer doesn’t have a job since it’s not a worker IDIOT!!
“A server can solve it, if you politely tell them it’s wrong.”
YOU AREN’T SUPPOSED TO HAVE TO TELL THEM IT’S WRONG SINCE THEY ARE SUPPOSED TO *************EARN***************** THEIR TIP IDIOT!! Also, in order for us to care about their money, they have to care about ours.
Your server is supposed to solve this and not include me in this situation at ALL by SOLVING IT **********BEFOREHAND************* so when they hand me the check, it’s CORRECTED ALREADY WITHOUT MY INPUT.
That’s what serving is all about, GETTING THINGS AS *********CORRECTLY***********as you possible can to make the MOST MONEY you can make.
Do you think getting things wrong is going to make a server get a good tip?
“No matter how many times you say that it’s the server’s fault, that doesn’t make it right.”
WHY? They have a SET OF EYES THAT CAN ****READ*** MENU PRICES AND CHECK PRICES with doing a comparison of the prices. It IS the server’s fault if *THEY* hand you your check. THIS IS A FACT, NOT AN OPINION, A FACT.
I hand you a check that has $8.99 for a burger, but the menu has $7.99, well if I handed you that check, it would be 100% MY FAULT I decided to HAND YOU THAT CHECK WITHOUT TRYING TO MAKE SURE THE PRICES WERE CORRECT. Whoever wrote or the computer printing the prices beforehand has nothing to do with me noticing if the prices I hand you are indeed correct. If a SEVEN is an EIGHT is easily determined without a computer. A 6yr old can do it even.
“They are doing their job as their boss has taught them to do it – their job does not include making sure the computer’s pricing is right. ”
Yes it IS!! It’s called having common sense to know that your money depends on MISTAKES when you make tips as a server. A job as a server is to CHARGE YOU CORRECTLY, which that is a part of that job to notice the prices if they are wrong or not.
“Yes, it is the computer (or rather, the person programming the computer)’s fault.”
NO, the computer didn’t have a robotic arm handing me a check and I don’t have a computer terminal at my table spitting out a check either. If that were the way it went where we’d have a computer literally give us the check, it would either be a computer glitch(meaning the computer fucked up) or the person that put in the prices incorrectly, but it’s not, we have a REAL LIVE HUMAN BEING HANDING US OUR CHECK THAT CAN READ AND CAN NOTICE WRONG NUMBERS ON A CHECK. Especially, it’s 99% of the time YOUR SERVER, the person you are ********PAYING*********** to not hand you this BS PROBLEM that *THEY* could have noticed, then either gotten it fixed from a manager or paid out of their own pockets to solve the issue.
SO NO, since the computer doesn’t “HAND” us our check, it’s IMPOSSIBLE to blame a machine. Sorry, but YOU ARE VERY WRONG!!
IT’S IMPOSSIBLE for the computer to be at fault when the computer didn’t give us the check. A PERSON GIVES YOU YOUR CHECK.
“There’s no reason to make the server’s life hell because you have to wait a couple extra minutes”
There’s no reason that we should have had this time to wait. As I said, one time it was 10 MINUTES LITERALLY, so not all the time is it solved immediately.
They made our lives a living hell by doing this to our money by being so UNCARING about it, but then want OUR MONEY, FUCK THAT. Their tip isn’t going to be good if they fuck us over with our money due to LAZINESS, not a real mistake like they actually tried to find the problem, because no one does.
“They’re not going to print out the check before you’ve asked for the check/before you’ve gotten your entrees just to look at it. Do you even realize how much confusion that would cause? There’d be checks everywhere, the computers would say the check is at the table when it isn’t, and you even say for the server not to bring you your check until you explicitly ask for it, so doing this just isn’t in the best interest of either them or you.”
Usually STUPID, the servers have checks in their apron pockets. We have had times where we asked for the check, they had printed it already expecting us not to get dessert for example.
It wouldn’t cause confusion if you are an ORGANIZED PERSON in your apron pocket IDIOT.
They can print it out whenever they please. The customer may be on their lunch break and may want their check BEFORE their meal comes.
“Bullshit. You treat them exactly like you’re treating all of the anonymous people on the internet; lower than fucking shit. I know your type.”
It’s not BS. I want someone to ******CARE*********** about ME if they want *ME* to *******CARE********* about their tip at the end. AN eye for an eye. If you fuck me over, I fuck you over. If you treat me wonderfully, you get a wonderful tip 25%-30% and over at times..
I treat you the way you treat me. If you didn’t compare the check to the menu prices, you have treated my money as if you don’t care about it, so FUCK YOUR MONEY AT THE END WITH A SHITTY TO NO TIP. Get what I am saying? In order for me to care about you, you have to care about me FIRST IDIOT! That’s why we tip at the end, NOT at the beginning.
“Charging is when the card has been run through and you have officially left the establishment.”
That’s not always true that you have left. We have had wrong tables and wrong amounts on our credit card rung up. We didn’t “LEAVE” the restaurant. We got it fixed BEFORE we left.
“they would not have charged you, because they would have adjusted the check and then you would have been charged the correct amount.”
If someone notices it. If they don’t, it would be wrong charge. Also, just giving the check wrong is an “ATTEMPT” to charge you wrong.
“Yes. Yes it is human error. It doesn’t matter how many times you say it isn’t, somewhere along the line of how the world works, the computer’s price being off is human error. Either it’s because the menus were printed wrong, the new menus haven’t shown up yet, the new menus showed up early, or because someone, somewhere put the price in the computer wrong.”
NO, it’s NOT human error if NO ONE ****************TRIED TO FIND THE ERROR BY COMPARING THE MENU PRICES TO THE CHECK*******, that’s called BEING LAZY AS A MOTHER FUCKER, as well as VERY UNCARING about other people’s money.
Let’s say you have a test, study 1 hr, get a “D” on it. I have the same test, I studied for hours and days, made an “A”. Was it laziness on your part or just mistakes? It was laziness. The things you got wrong on the test weren’t errors, they were acts of being too lazy to study. DUHHH!! WHY can’t you see this as the SAME EXACT CONCEPT, HUH, because it IS?
If you put forth no effort how can you truly call something an “ERROR?” An error is something not intentional, but if you don’t try, that IS INTENTIONAL to decide not to try your best, isn’t it?
“the menus were printed wrong,”
No such thing. The ADVERTISED price is the ONLY ONE they can go by, by LAW!! So this can NEVER be true, EVER!!
Even if they made a typographical error they would be law have to give the customer the advertised price, but after that, they can put a sign up to say they have an error just like grocery stores do.
So it’s IMPOSSIBLE for the menus to be printed wrong.
“the new menus haven’t shown up yet,”
So what, you go by the CURRENT MENU just as you ORDERED from. You consented to xxx price from the menu you were given, you pay xxx price, not yyy price.
“the new menus showed up early,”
Then most likely the prices would be in the customer’s favor. We have had a few prices in our favor.
“because someone, somewhere put the price in the computer wrong.”
Again, the piece of paper called a check is where you can notice something and get it corrected from the manager or from the server’s own pocket.
“There is absolutely nothing that the manager or servers can do about it, except immediately fix it for you when you point it out.”
YES THERE IS, COMPARE THE MENU PRICES TO THE CHECK PRICES!! THAT IS WHAT THEY ARE SUPPOSED TO DO!!
“They’re not going to check every single check they print to make sure it matches the menu 100%,”
That’s because they are SELFISH, LAZY, AND UNCARING INDIVIDUALS!! They CAN if they CHOOSE to WORK HARD FOR THEIR MONEY and to CARE ABOUT OTHER PEOPLE’S MONEY BESIDES JUST THEIR OWN!!
” and they’re not going to be able to remember which menu items out of the hundred items on their menu is priced incorrectly in the computer”
I don’t expect them to remember ANY prices. I have SAID THIS ALREADY!! QUIT MENTIONING THIS MEMORIZATION SHIT!!
“or they may not even know it’s priced incorrectly because no one has spotted it yet!”
NO ONE, meaning, making the customers spot it instead of the person getting *******PAID******* TO DO THIS HERE IN THE TIP? FUCK YOUR MONEY THEN IF YOU WERE MY SERVER TO HAVE THAT SELFISH ATTITUDE!!
GET THIS THROUGH YOUR THICK SKULL:
*******WE AREN’T SUPPOSED TO HAVE TO SPOT A WRONG PRICE IDIOT************************!!! THAT IS NOT OUR JOB!! WE AREN’T GETTING *************PAID***************** TO DO THIS IDIOT!! YOUR SERVER IS THOUGH!!!!!!!!!
I don’t have to spot it, they have to spot it for me since they are getting PAID to CHARGE me correctly. What I mean by charge is ATTEMPT to charge me correctly by handing me the check with all of it correct, including the PRICES.
“But, in all seriousness, you need to go to a doctor.”
In all seriousness, you need to think about it with COMMON SENSE that if your server doesn’t care about your money, WHY should you care much about their money? Seriously, you need some common sense. COMPARING PIECES OF PAPER WITH NUMBERS HAS NOTHING AT ALL TO DO WITH A COMPUTER!!
You write a set of numbers on a piece of paper that are prices. You give it to me, to give to my customer, I would be 100 BILLION PERCENT at fault if the numbers are incorrect even though you wrote the numbers wrong, *****I********** GAVE THEM THE WRONG NUMBERS THOUGH WHICH ****I***** AM THE LAST PERSON THAT COULD HAVE NOTICED THE WRONG NUMBERS. I AM ALSO THE PERSON MAKING THE TIP HERE TOO, but even if you were the server making the tip and I just helped you out, I’d still be at fault.
It’s kind of like when a server that took your order hands you a steak when you ordered chicken. Your server let’s say put in the order correctly, but the cook, cooked the wrong item, does that make the cook at fault for YOUR SERVER *********BRINGING********* YOU THE FOOD WRONG OUT THE KITCHEN?
SAME EXACT CONCEPT that in both situations, you have FULL CONTROL OVER WHAT YOU HAND THE CUSTOMER!! GET SOME COMMON SENSE, YOU NEED SOME!! YOU NEED HELP, because you have ZERO COMMON SENSE TO SPEAK OF!! It’s probably NEVER happened to you, so you have NO IDEA what it’s like to keep getting these wrong prices on the checks. I HOPE THIS HAPPENS TO YOU TO SEE WHAT WE GO THROUGH!! You are VERY UNCARING about other people’s money, but then expect others to care about yours if you were a server, wouldn’t you?
Springs1 recently posted..How to Be a Good Server in a Restaurant
I really want Springs1 to come to my city. I have got to see this in real life.
Rachel Moore recently posted..Updated: Is This Thing On?